Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
POS Support Representatives will resolve issues by analyzing call logs to identify common trends and underlying problems. They will apply logical thinking to troubleshoot POS system-related issues and advise our business clients on the solutions provided. Representatives will support customer interactions through multi-channel communication methods, including email, tickets, phone, tasks, and chat systems, ensuring these interactions are coordinated and real-time. Additionally, representatives are expected to gain an in-depth understanding of the software and equipment used by customers, along with demonstrating strong interpersonal and customer service skills. Training on our hardware and software will be provided.
Responsibilities:
- Work with customers to identify POS system-related problems and advise them on solutions.
- Achieve resolution by analyzing call logs to identify common trends and underlying problems and applying a logical thought process to troubleshooting.
- Support interactions with customers through various messaging platforms, including email, tickets, phone, tasks, and chat systems.
- Acquire an in-depth understanding of the software and equipment used by customers, coupled with good interpersonal and customer service skills.
Requirements:
- Proficient in written and spoken English.
- Willingness to develop computer skills.
- Availability to work late evening or early morning shifts.
- Availability to work weekends.
- Skills in computer hardware/networking/software troubleshooting are highly advantageous.
- Experience managing or working in the restaurant industry is a plus.
- Preferred experience in Customer Service or Technical Support.
- Familiarity with POS equipment, credit card terminals, and registers is beneficial.
Benefits:
- A growing innovative company
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes).
- Office lunch twice a week and a wide choice of Snacks/Soft drinks.
- Office in the city center with parking for cars, bicycles, and scooters.
- Private health insurance.
- Employee accident insurance.
- Additional vacation days based on tenure.
- Bonuses for the achieved results.
- Employee referral program.
- IIIrd Pillar Pension Fund contribution.
- Gifts for special occasions.
Salary depending on experience (starting from 1575 EUR gross) with additional payment for night hours shift (till 30%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
