Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
A Customer Service Associate is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. Customer Service Associates are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multi-messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.
Responsibilities:
- Communicate with clients via phone, email, chat, and tickets;
- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries;
- Utilize strong problem-solving and people skills to ensure first call resolution;
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken;
- Thoroughly document inquiries and outcomes for accurate tracking and analysis;
- Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner;
- Seeks, understands and implements the client’s expectations;
- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment;
- Demonstrate exemplary performance & attendance.
Requirements:
- Proficient written and spoken English is a must;
- Customer service experience is a plus;
- Excellent listening, oral, and written communication skills;
- Friendly and enthusiastic personality, ability to adapt to and implement change;
- Incredible attention to detail, goal and results oriented, resourceful and motivated to learn;
- Reasoning and problem-solving skills, creative and forward thinking;
- Must be organized and able to manage multiple priorities;
- Proficient in relevant computer applications;
- Ability to work from 03:00 PM till 11:30 PM or from 03:30 PM till 12:00 AM EEST (Lithuania Time).
Benefits:
- A growing innovative company;
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes);
- Cutting-edge technologies and tools;
- Office in the city center with parking for cars, bicycles, and scooters;
- Private health insurance;
- Employee accident insurance;
- Additional vacation days based on tenure;
- Annual bonuses for the achieved results;
- Employee referral program;
- IIIrd Pillar Pension Fund contribution;
- Office lunch twice a week and a wide choice of Snacks/Soft drinks;
- Gifts for special occasions.
Salary starting from 1575 EUR (gross) with additional payment for night hours shift (till 10%)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
