Job DetailsJob Location: CANDLER, NC 28715Position Type: Full TimeSalary Range: $92,900.00 - $139,475.00 SalarySoutheastern Container, Inc. is one of the largest leading manufacturers of PET beverage bottles and preforms, proudly supplying the Coca-Cola bottling system throughout the East Coast and Midwest. For over 35 years, we’ve built a reputation for stability, quality, and sustained growth. We are now seeking talented individuals to join our team for the following role:
TITLE: Corporate Customer Service Manager
REPORTS TO: Director of Quality
BASIC FUNCTION: The Corporate Customer Service Manager is responsible for leading and managing the organization’s customer service function to ensure exceptional customer experience across all channels with an emphasis on the fairlife® business. Frequent travel may be required.
RESPONSIBILITIES:
Manage and provide customer service support primarily for fairlife®, including general quality information and technical assistance.
Travel to customer locations as needed to share information and resolve customer concerns. Develop and maintain positive working relationships with customers.
Develop, implement, and maintain customer service policies, procedures, and standards related to the fairlife® business.
Ensure efficient handling of customer inquiries, complaints, and escalations while improving customer service processes and workflows.
Monitor customer satisfaction, feedback, and service quality metrics. Identify recurring customer issues and implement corrective and preventive actions.
Establish, track and report key performance indicators (KPIs), including response and issue resolution times. Prepare performance reports and recommendations to senior management. Use customer data and insights to drive continuous improvement initiatives.
Collaborate closely with corporate quality to enhance the end-to-end customer journey, while representing the voice of the customer in internal meetings.
Ensure compliance with company policies, industry regulations, and data privacy standards while safeguarding customer information.
Perform other duties as assigned by the Director and other Senior Managers, with a focus on product safety, legality, regulatory compliance and quality.
Southeastern Container, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local laws. We are committed to building a workplace where everyone feels valued and respected.
Benefits Include:
Health Insurance (Medical, Dental, Vision)
Paid Time Off
401k w/ Company Match
Short/Long Term Disability
Company Sponsored Life Insurance
QualificationsQUALIFICATIONS
Minimum 5 years’ experience in customer service or customer relations; manufacturing environment preferred.
Thorough understanding of PET preform processing.
Associate or bachelor’s degree in science preferred or combination of education and working knowledge.
Fundamental understanding of Statistical Process Control (SPC) procedures and protocols.
Demonstrated problem solving skills
Excellent verbal and written communication skills.
