You’ll drive
- Problem framing & strategy: Turn ambiguous customer pain points into crisp problem statements, hypotheses, and success criteria.
- End-to-end product design: Map flows, prototype, and craft production-ready UI in Figma; partner tightly with Engineering to ship high-quality, reliable experiences.
- Evidence-based decisions: Plan and run scrappy research (merchant interviews, usability tests), analyze product data, and translate insights into clear product recommendations.
- Systems & quality: Evolve our design system, raise bar for craft, accessibility, and performance across dashboard, tracking, and integration surfaces.
- Cross-functional execution: Collaborate with PM, Eng, CX, and Sales to de-risk, scope, and sequence work; write specs that align stakeholders and unblock build.
Outcomes: Measure impact post-launch; iterate to improve reliability, cost, and merchant adoption.
Requirements
What you’ll bring
- 5+ years in product design with hybrid UX/UI and product strategy responsibilities; shipped multiple 0→1 features with measurable impact. Bonus points if you’ve been a Product Manager.
- Proficient Figma skills (components, variables, responsive layouts), rapid prototyping, and thoughtful high-fidelity design.
- Strong product writing: you can articulate rationale, trade-offs, and PRDs/one-pagers that move teams.
- Experience working closely with engineers from exploration to QA; comfort reading API docs and discussing system constraints with engineers.
- Proficiency in planning, executing, and synthesizing user research and product analytics to guide decisions.
- Nice-to-haves: experience designing and prototyping with AI tools (e.g. Cursor), experience building delivery/shipping/logistics products.
Our biggest opportunities– where you’ll help us level-up
- Customer testing and validation: testing product improvements with customers, getting feedback, and iterating to ensure that we’re building the right things.
- Accelerating design with AI: accelerating our design process with the latest AI design and prototyping tools like Cursor
- How we work
- Organizational structure: Each product development team is led by a Product Manager/Product Designer/Engineering Lead triad and owns a set of features within the product.
- End-to-end ownership: Depending on the project, either a Product Designer or Product Manager owns the problem definition. When a project is owned by a Product Designer, expectation is that the designer owns the problem and solution definition end-to-end including research, strategy, UX/UI design, collaboration with Engineering on implementation, launch, measurement, and iteration.
- Written culture: Concise documents to define problems and solutions, align stakeholders, and accelerate decisions.
- Comfort with ambiguity: Like many startups, company priorities, the industry landscape, and customer opportunities can change frequently. Comfort with ambiguity, and the ability to turn ambiguity into clarity for stakeholders, is essential
