Description

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. 
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

You’re excited about this opportunity because you will:

We are seeking a highly experienced and operationally minded Director of Accounts Receivable to lead and optimize our global AR and billing function within a complex, multi-brand SaaS environment. This role will be responsible for ensuring operational excellence across high-volume billing, collections, and customer account management processes. The Director will bring deep subject matter expertise, strong leadership capabilities, and a data-driven approach to scaling systems and processes that support continued enterprise growth.

The ideal candidate has a proven track record operating in sophisticated, multi-entity organizations and is adept at driving efficiency, improving cash flow performance, and enhancing the overall customer financial experience.

Typical Functions:

Team Leadership & Organizational Management

• Provide leadership and oversight for a distributed and global Accounts Receivable organization of >10 team members
• Establish and maintain a high-performance operating model, including defined KPIs, SLAs, and accountability frameworks
• Develop talent bench strength and ensure appropriate organizational design to support scale

Enterprise Billing Operations & Governance

• Oversee end-to-end billing operations across five distinct brands 
• Ensure accuracy, consistency, and compliance in all invoicing activities, including proper application of sales tax and adherence to contractual obligations
• Ensure standardized and documented billing policies, procedures, and internal controls to support audit readiness and scalability

Process Optimization & Operational Excellence

• Lead initiatives to streamline and modernize billing and AR workflows, with a focus on automation, efficiency, and scalability. 
• Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
• Identify and eliminate process inefficiencies, reduce manual intervention, and improve cycle times across billing and collections
• Implement best practices aligned with enterprise SaaS and recurring revenue models

Collections Strategy & Cash Flow Performance

• Own and execute a comprehensive collections strategy aimed at reducing Days Sales Outstanding (DSO) and improving cash conversion
• Utilize data-driven insights to proactively manage aging portfolios, identify risk, and prioritize collection efforts
• Partner with Sales and Customer Success leadership to drive alignment on escalation management

Customer Experience & Service Delivery

• Establish and enforce service-level expectations for billing-related inquiries, ensuring timely and accurate resolution of customer issues
• Drive continuous improvement in response and resolution times for billing tickets and escalations
• Promote a customer-centric approach that balances operational rigor with relationship management

Cross-Functional Alignment

• Ensure alignment between billing operations and contract structures, pricing models, and customer lifecycle events
• Work with the Accounting team to support revenue recognition, audit processes, and compliance initiatives as required

Systems, Data & Analytics

• Ensure an optimized and effective utilization of AR and billing systems, including Salesforce, ERP platforms (e.g., Sage Intacct), and merchant/payment solutions
• Establish robust reporting and analytics to provide visibility into key performance indicators (DSO, aging, ticket SLAs)
• Leverage advanced Excel and data analysis capabilities to manage large datasets and inform strategic decision-making

Requirements

Unpacking What We’re Looking For

We’re excited about you because you have:

• 10+ years of progressive experience in Accounts Receivable, billing operations, and cash applications within enterprise SaaS or recurring revenue environments. Accounting experience is a plus
• Demonstrated success managing complex, high-volume billing operations across multi-entity or multi-brand organizations
• Proven leadership experience overseeing and building distributed and international teams, including layered management structures
• Deep expertise in collections strategy, DSO management, and cash flow optimization
• Strong knowledge of sales tax compliance and billing governance in a multi-jurisdictional environment
• Advanced proficiency in Excel and experience working with large-scale datasets and financial reporting
• Hands-on experience with Salesforce, merchant/payment platforms, and ERP systems (Sage Intacct preferred)
• Track record of driving process transformation, automation, and operational scalability
• Excellent customer and executive communication skills and ability to influence cross-functional stakeholders
• You apply strong critical thinking when working with AI-generated output. You know how to check for accuracy, identify bias or gaps, and validate results before relying on them.
• You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.

Key Competencies:

• Strong communication (both written and verbal), negotiation, customer service, and interpersonal skills.  
• Data analysis, attention to detail, financial software proficiency, and problem-solving abilities.  
• Billing and collections experience.  
• Knowledge of Salesforce as well as other ERP and billing related systems.  
• Deeply analytical with strong Excel experience and skillset.  
• Comfortable with large data sets.

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. 

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

Compensation:

Qualified candidates can expect a salary range of $150,000 - $170,000/year depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Ready to Check-in to Your Next Role?

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Candidate AI Usage Policy

We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

Accommodation Requests

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

A Secure Candidate Experience

All official emails and messages regarding opportunities at Actabl will come from our actabl.com email domain. Please be wary of communications from similar domains that may contain misspellings or slight variations. These could be attempts at phishing or impersonation. Actabl will never ask you for sensitive personal information during the hiring process such as social security numbers, banking information or other personal details. 

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.