Role Details
Business, Location:
Federal, Shanghai
Role:
Sales Engineer - Service Products
Reports to:
Service Commercial Manager
Direct Reports:
None
Primary Purpose:
Support of customer succuss and experience by delivering of OiService value.
Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and grow service business.
Deliver service business growth target in assigned territory
Key Responsibilities
Service business plan and growth
- Plan and implement different sales tactics and business plan to grow the sales of service products, including but not limited to the standard service contracts, preventive maintenance, relocation, software upgrade, training service, consumables and multi vendors service and customized solution within assigned territories.
- Proactively develop new service business opportunities by interprets customer needs and works to meet those needs; identifies potential business opportunities, cross-selling and up-selling of service products.
- Implement “nurture, expand, and land” sales strategy to improve service contracts connect rate, renew rate, warranty conversion rate.
- Accurate forecast and effective funnel management with CRM operation
Main working relationships:
- Reports to Service Commercial Manager
- Works closely with service sales team, service delivery team and system sales team.
- Works closely with customers, industry KOL.
- In addition to the above described duties, the post holder may be requested to perform other related duties.
Indicative Performance Measures
- Order/revenue target
- Service contracts connect rate
- Customer experience
Person Specification – Essential requirements unless stated
Education / Qualifications:
- Above Bachelor degree, semiconductor / material science preferred.
Professional Skills/ Abilities:
- 2-3 years sales experiences in Semiconductor industries, prefer to have service product sales experience
- Knowledge of analytical instrument & service business and customer behaviours.
- Strong communication skills including face to face, phone
- Good written skill
Personal Qualities:
- Able to make business plans that are consistent with service products and strategy.
- Highly motivated creative and result oriented. able to work with minimum supervision.
- Work as a team, Wants the team to succeed and actively works to ensure that it happens
- Able to travel frequently.
