MidFull TimeENMiddle East
At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.
Main responsibilities:
✔️ Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
✔️ Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
✔️ Analyse records of Affiliate account to ascertain whether there are any irregularities;
✔️ Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
✔️ Investigate financial irregularities on accounts;
✔️ Work with colleagues in other departments to resolve account-related issues and prevent fraud;
✔️ Help maintain quality control and customer care through analysis of player contact;
✔️ Investigate risk issues relating to third-party processors;
✔️ Check user history.
Requirements:
✔️ Basic knowledge of Risk/KYC/AML or Financial Services knowledge;
✔️ Strong logical reasoning skills with an analytical approach;
✔️ Decision-making and problem-solving skills;
✔️Good communication skills and ability to effectively deliver feedback;
✔️ Self-motivation;
✔️ Ability to perform well under tight deadlines within a dynamic environment;
✔️ Proficient command of Microsoft Office tools;
✔️ Proven aptitude for working in a team, as well as guiding and influencing others;
Why our company?
Your potential + our support = success. Let’s make it happen!
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