Company Description
Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality.
Job Description
Position Summary
We are seeking an experienced and highly capable Supervisor, AI-ML Data Annotation to lead daily production operations supporting complex AI/ML data annotation programs, with a strong focus on the Autonomous Vehicle (AV) and ADAS domain. This role is responsible for supervising delivery teams, driving workforce performance, ensuring compliance with quality and service standards, and advancing operational excellence across client programs.
The successful candidate will bring strong expertise in AI-ML data annotation workflows, deep familiarity with ADAS behavioral taxonomy, advanced 3D semantic segmentation, LiDAR labeling, and telemetry data analytics, and proven success supervising teams in a production-driven environment. This is a critical frontline leadership role for a professional who can effectively balance client delivery expectations, people management, process discipline, and continuous improvement.
Key Responsibilities
Operational Supervision
- Supervise the daily activities of the client delivery team to ensure efficient execution of assigned workflows and achievement of operational targets.
- Maintain full accountability for team-level performance against SLAs, KPIs, productivity, quality standards, and operational risk controls.
- Monitor workflow performance, identify delivery risks, and take timely action to maintain continuity, efficiency, and service excellence.
- Serve as the first point of internal escalation for project-related issues and ensure prompt escalation to relevant stakeholders where appropriate.
- Monitor project and workflow systems and applications to ensure they are functioning properly and supporting delivery requirements.
- Track, analyze, and report on project, operational, and people-related metrics to support performance management and decision-making.
People Supervision and Performance Management
- Directly supervise production employees, including coaching, performance evaluation, goal setting, performance improvement plans, and disciplinary action as required.
- Provide day-to-day direction, guidance, and support to team members to ensure clarity of expectations and consistency of execution.
- Conduct regular performance discussions to review results, recognize achievements, and identify opportunities for improvement and development.
- Coordinate and/or deliver training to strengthen team capability, close performance gaps, and support continuous improvement.
- Support workforce planning decisions, including staffing input, resource utilization, and workload balancing.
- Own team-level conflict resolution and contribute to a productive, engaged, and accountable work environment.
Continuous Improvement and Delivery Excellence
- Analyze operational data and workflow processes to identify inefficiencies, recurring issues, and opportunities for performance improvement.
- Conduct root cause analysis (RCA) and recommend corrective and preventive actions to address quality, productivity, or delivery challenges.
- Provide recommendations on process improvements, operational initiatives, and workflow enhancements that strengthen service delivery.
- Identify opportunities for AI-driven automation and optimization to improve operational efficiency and accuracy.
- Act as a liaison between the delivery team and management, providing regular feedback on performance trends, challenges, and improvement opportunities.
- Manage workforce productivity and utilization effectively to support achievement of delivery and financial cost targets.
Qualifications
Qualifications
Education
- Bachelor’s degree preferred
- College diploma or relevant professional certifications will also be considered
Experience
- Minimum 2–3 years of experience in AI-ML data annotation projects, preferably within the Autonomous Vehicle (AV) industry
- Prior experience in a supervisory or people management role is strongly preferred
- Demonstrated experience managing team performance, quality outcomes, service levels, and productivity in a delivery-based environment
Language Requirements
Minimum English proficiency aligned to CEFR standards:
- Speaking: B2
- Reading: C1
- Writing: C1
Additional Information
The ideal candidate will have a comprehensive understanding of AI-ML data annotation processes, systems, concepts, and delivery standards, particularly within the AV/ADAS environment. Required knowledge includes:
- ADAS domain expertise and behavioral taxonomy application
- Advanced 3D semantic segmentation and LiDAR labeling
- Telemetry data analytics
- Strong understanding of annotation quality frameworks, workflow controls, and production management
- Ability to interpret operational data and translate insights into practical solutions
- MUST have BPO Experience at least 2 years
