Description
RDTS is seeking a cleared VTC Technician to support the U.S. Dept of Treasury in Washington, D.C. This position is full-time, 100% on-site, and available immediately upon a favorable federal background check.
Responsibilities/Duties include:
- Assist in the scheduling and/or arranging VOIP or VTC appointments.
- Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings.
- Train customers on how to use Unified Communications equipment.
- Function as the customer’s single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team.
- Perform infrastructure system preventative maintenance of the Department’s Unified Communications and Collaboration platforms.
- Assist the Unified Communications Engineer with associated projects.
- Research, analyze, and recommend systems improvements and enhancements.
- Create SOPs or training guides as necessary.
- Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation.
- Implement other TFIN Service Desk projects as required.
Requirements
Personnel supporting this task should possess the following:
- Active Security Clearance.
- Experience with Cisco UCS VoIP.
- Working knowledge of Video Conferencing systems: Cisco, Microsoft and Crestron.
- Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
- Proficiency in networking fundamentals including TCP/IP, QoS, etc.
- Working knowledge of Cisco networking LAN/WAN, routing/switching.
- Working knowledge of telecom services: Enterprise SIP networks
- Excellent communication, negotiation, and interpersonal skills
- Proactive problem solving.
- Minimum 3 years of experience in Cisco Unified Communication System
- Minimum BS degree in IT related field
- Cisco Unified Communications Manager (CUCM) certification
- Certifications in one or more areas: (Routing, Switching, Security, VOIP).
- CCNA
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
