Full TimeENNorth America
Bowhead seeks a VTC Engineer to support our customer on the PICRD II contract in Colorado Springs, CO. The successful candidate will have experience with system design and Crestron engineering experience.
• Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks. • Oversee VTC support team in maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels)• Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government • Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments • Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments• Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions• Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve• Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards • Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks • Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation • Interface with government leadership and external vendors to ensure operational continuity and technology alignment • Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support • Support the creation and maintenance of SOPs and security documentation for AV/VTC operations
• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science• Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks• Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate)
CERTIFICATION REQUIREMENTS: • Comp TIA Security +
At least one of the following certifications within 6 months of hire: Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist• Python 3.x proficiency and Thinklogical Technology 300 are highly desired
SECURITY CLEARANCE REQUIRED: Must currently hold a minimum of a Secret clearance with the ability to obtain Top Secret security clearance with SCI eligibility. An active TS/SCI is preferred.
Physical Demands:• Must be able to lift up to 25 pounds• Must be able to stand and walk for prolonged amounts of time• Must be able to twist, bend and squat periodically
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