About Contegris
Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.
Job Overview
We are looking for a passionate and driven Associate Solution Engineer to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.
Key Responsibilities:
- Participate in Pre-Sales meeting with Business Development team
- Understand the business requirements of the customers.
- Be in a consultative mode and guide the customer for optimum solution and empowerment with our solution.
- Collaborate with Customer, Business Development team and Tech team to design the solution to meet customer requirements
- Implement the solution according to the SOW, and always deliver something extra
- Provide training and documentation to the customer team
- Guide the customer team and prepare them for a better customer experience
- Coordinate with the Business Development team, Customer teams, and tech teams for smooth project delivery and get the UAT signed
- Participate in Product Demos & Trainings when required
- Participate in creating and improving the training material.
- Document case studies for every customer, especially the interesting ones.
- Continuously improve the training, Implementation and Onboarding process
Job Requirements:
Experience & Qualifications
- Bachelor’s degree in Business & Information Technology (BBIT) or relevant degree only.
- 1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.
Knowledge & Skills
- Good understanding of business processes and their alignment with IT systems.
- Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.
- Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.
- Excellent communication and presentation skills.
- Strong problem-solving ability and critical thinking.
- Confidence in handling clients and providing end-user training & support.
- Time management and ownership mindset for handling deliverables.
- Adaptability and eagerness to learn new systems quickly.
Nice to Have
- Understanding of CRM, ERP, or Contact Center solutions.
- Experience in SaaS or software product environments.
- Exposure to creating documentation, user guides, or training material.
Why Join Us?
- Paid Leaves
- Medical Reimbursement
- Provident Fund
- Gym Allowance
- Annual Bonus
- Annual Salary Increments
- Professional Growth & Learning Environment
