Top Doctors
Customer Success & Onboarding Specialist B2B - iWantGreatCare
🇪🇸Barcelona, Catalonia, Spain2 months ago
MidFull TimeEN
Top Doctors Group keeps growing!
Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We are an international company present in 10 countries and recognised for identifying the best doctors and clinics worldwide, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact.
At iWantGreatCare, part of the Top Doctors Group, we’re looking for a Customer Succes & Onboarding Specialist B2B. This role sits at ensuring a smooth onboarding process, effective setup, and continuous operational support for our healthcare clients. Through data management, coordination of communications, preparation of materials, and development of key reports, this position plays a critical role in delivering an excellent client experience.
By fostering cross-functional collaboration and maintaining a proactive approach to quality and service, the role contributes to optimizing healthcare delivery through the iWGC platform.
🖥️ Responsibilities:
Support client onboarding and setup on the iWGC platform (organizations, journeys, users, alerts, tags, etc.). Maintain and update client data, including review migrations, edits, and configuration changes.
Coordinate SMS communications with clients and report related performance metrics.
Create and manage client-facing materials (e.g., business cards, posters, QR codes), coordinating with external providers when necessary.
Prepare and maintain training documentation to support client adoption.
Report client performance metrics and keep the features and KPIs matrix up to date.
Review and validate deliverables such as monthly reports before publication.
Process orders from clients and professionals, such as business cards.
Conduct data audits to ensure quality in transcription and thematic tagging.
📌 Minimum requirements:
Fluent English (written and spoken).
Willingness to adapt to new processes and tools.
Technical skills: proficiency in tools such as Outlook, Dynamics, Admin, Zoom, Teams, and Excel.
Advanced computer literacy, including word processing, spreadsheets, web browsing, and email.
🙂What do we offer?:
♾️Stability and growth.
💻Hybrid working method, Monday to Thursday 9h to 18.30h and Friday 9h to 15h.
👥Leaders who prioritise day-to-day support.
🎂 You will be free on your birthday.
💱Social benefits and flexible remuneration to suit you.
🌎Young and international working environment.
🥳 And... Lots of fun.
At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.
