Human Resources & Operations Specialist

Location: Santo Domingo, Dominican Republic Remote Work: No Work Status: Full-Time Travel Requirements: Local travel may be required

This position is contingent upon contract award.  Candidates may be contacted and interviewed prior to award; however, official offers and start dates will follow contract confirmation.

Position Description

ATSG Corporation is presently identifying candidates for a Human Resources & Operations Specialist to support program operations in Santo Domingo, Dominican Republic. This position serves as a key in-country support role responsible for executing a blend of human resources, personnel administration, and operational coordination functions in support of ATSG leadership, program staff, and corporate stakeholders.

The Human Resources & Operations Specialist will serve as a primary point of contact for employee lifecycle support and day-to-day administrative and operational coordination. This role will work closely with program leadership, Human Resources, Recruitment, Legal & Compliance, Finance, and other internal departments to support onboarding, offboarding, employee records, recruiting coordination, work permit and visa processing, and general personnel support.

This position is designed as a hybrid support role that combines core HR responsibilities with selected operational coordination duties. Additional duties include travel and expense activities, local vendor coordination, and general office support.

Duties and Responsibilities

• Responsibilities include, but are not limited to, the following: 
• Supports human resources and personnel administration processes for in-country employees and contractors.  
• Performs full-cycle recruitment support activities, including candidate coordination, screening support, interview scheduling, job offer documentation, pre-employment requirements, onboarding, and offboarding.  
• Facilitates employee onboarding and orientation, including first-day reporting, badging, required documentation, equipment allocation, and training on internal processes and systems.  
• Supports employee offboarding activities, including documentation, recovery of company assets, and coordination of final administrative actions.  
• Maintains accurate personnel records, databases, trackers, and electronic and hard-copy files to ensure complete and compliant employee documentation.  
• Conducts periodic audits of personnel files, trackers, and records to ensure accuracy, completeness, and compliance with company standards and applicable regulations.  
• Assists employees with HR-related matters including benefits coordination, pay discrepancies, attendance matters, policy questions, and general employee support requests.  
• Tracks and supports administration of time and attendance, including timesheets, paid time off, overtime, and related personnel actions, as applicable.  
• Assists in monitoring compliance with company policies, contract requirements, and applicable local labor laws and regulations.  
• Coordinates medical testing, drug testing, background documentation, security clearance support, and related pre-employment or employment requirements.  
• Assists personnel with visa, work permit, and other employment-related documentation and processes.  
• Leads or supports language testing administration, communication, and status tracking, as applicable.  
• Coordinates official travel and travel-related logistics for employees and contractors, including travel review, approvals, bookings, accommodations, and related documentation.  
• Maintains travel trackers and supporting file structures related to employee movement, travel status, visas, work permits, and other logistics requirements.  
• Reviews and supports processing of expense reports and reimbursement documentation to ensure completeness, accuracy, and compliance with company policy and client requirements.  
• Provides guidance to employees on travel and expense reporting procedures and resolves routine issues related to travel claims, receipts, and supporting documentation.  
• Supports procurement and administrative follow-up activities as assigned, including quote collection, vendor coordination, and tracking of specific local support actions.  
• Coordinates the assignment, tracking, recovery, and recordkeeping of equipment, property, and other controlled assets issued to personnel.  
• Assists with office, annex, or in-country support operations, including coordination with vendors, local service providers, and administrative support functions.  
• Liaises with ATSG Corporate departments, local vendors, payroll providers, legal counsel, and program leadership to support timely resolution of personnel and operational matters.  
• Prepares reports, trackers, correspondence, and other documentation related to HR, personnel, travel, administrative, and operational activities.  
• Provides responsive day-to-day support to employees, managers, and stakeholders and escalates issues appropriately.  
• Supports additional HR, recruitment, operations, and administrative duties as assigned based on program needs.  

Minimum Qualifications

Education & Knowledge 

• Local National (Dominican Republic) 
• Bachelor’s degree in human resources, business administration, management, communications, or another relevant field of study.  
• Knowledge of standard human resources practices and administrative operations.  
• Familiarity with areas such as recruiting, onboarding, offboarding, employee records management, attendance tracking, personnel file maintenance, benefits coordination, payroll support, travel and expense administration, and general office support.  
• Working knowledge of local labor laws, policies, and procedures relevant to employment administration.  
• Familiarity with local government work permit and visa regulations, policies, and processes.  
• Understanding of travel regulations, documentation requirements, and administrative procedures related to official or contract-related travel is preferred.  

Language 

• English FSI Level 4/4 (Advanced Professional Proficiency).  
• Spanish FSI Level 4/4 or higher (Advanced Professional Proficiency). 
• Ability to communicate clearly and professionally in both English and Spanish, including translating verbal and written communications when needed.  

Experience 

• Three to five years of recent and relevant experience in human resources, personnel administration, recruitment, operations support, travel coordination, or a closely related field.  
• Experience supporting onboarding, offboarding, employee records, and administrative processes.  
• Experience using databases, HR systems, applicant tracking systems, spreadsheets, and administrative trackers.  
• Experience coordinating across multiple stakeholders and handling sensitive or time-sensitive matters with professionalism and discretion.  
• Demonstrated ability to read, understand, and apply policies, procedures, and guidelines in real time.  

Skills & Abilities 

• Strong attention to detail and accuracy.  
• Strong organizational, coordination, and follow-through skills.  
• Ability to prioritize competing tasks and manage workload effectively.  
• Sound judgment and discretion when handling confidential employee and business information.  
• Ability to research, interpret, and apply changing policies, procedures, labor requirements, travel guidance, and administrative rules.  
• Strong customer service and problem-solving skills.  
• Strong written and verbal communication skills.  
• Ability to prepare, edit, and maintain reports, trackers, files, and other business records to ATSG standards.  
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.  
• Ability to work independently while also coordinating effectively with internal teams, vendors, and management.  

Preferred Qualifications

• Knowledge of U.S. Department of State or other U.S. Government contracting policies, processes, and procedures.  
• Experience supporting both HR and operations functions in a small team environment.  
• Experience with travel management and expense reporting systems.  
• Familiarity with property or asset tracking processes.  
• Experience coordinating with payroll vendors, benefits vendors, or local service providers.  
• Familiarity with security clearance support processes, language testing coordination, or contract personnel administration. 

About ATSG

ATSG Corporation is a Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Fairfax, VA with branch offices throughout Central America. Since 2004, ATSG has successfully deployed its experience and expertise to support the most challenging and complex projects for various Federal agencies. Our robust portfolio includes cutting-edge technical solutions and professional support in Program Management, Consulting, Operations and Planning Support, Training and Advisory Services, and IT and Knowledge Management. We take pride in our proven dedication to providing expert assistance to our government partners. ATSG provides a variety of services within the Intelligence Community and is experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. Our products may be diverse, but the results are one and the same—on schedule, on budget, and completed with superior quality. As an organization, we are consistently expanding our global footprint in the contracting community. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.   ATSG Corporation is an equal employment opportunity/affirmative action employer, our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.   This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
We respectfully request not to be contacted by recruiters and/or staffing agencies.
 

Application Requirements

• All applications must be submitted in .pdf, .doc, or .docx format.
• Applications and resumes for this position are only accepted via electronic submission through ATSG Corporation’s Consolidated Applicant Tracking System (CATS).
• Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.
• The decision to interview an applicant is based solely on the information received for this position from their electronic application and/or resume.