Senior Administration Officer - Women’s Outpatients

About the role

The Mater Mothers’ Administration Team has an opportunity available for an experienced Senior Administration Officer to join the Women’s Outpatients Team at Mater Mothers Hospital on a 12-month, maximum-term part-time basis (32 hours per week). The successful candidate must be available to work between the hours of 7am-5:30pm weekdays.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing

This position is for a Senior Administration Officer and your role will involve but not limited to:

• Providing exceptional customer service to patients and clients
• Arriving and departing all Women’s Outpatients appointments, predominantly through Antenatal Clinic and Maternal Fetal Medicine, with up to 350 appointments per day
• Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Management of appointment billing, including bulk billing, Medicare ineligible billing, private billing and inpatient billing
• Handling all patient enquiries, including phone calls, and ensuring positive patient experiences at all interactions
• Supporting clinical teams, ensuring smooth flow of daily clinics
• Providing administrative support to clinical staff
• Maintaining a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, maintaining accurate, current, and accessible files
• Exercising judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you

To be successful in this role, you will demonstrate:

• Highly experienced in providing medical administration support.
• Highly developed time management and organisational skills
• Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems)
• Knowledge of MBS billing
• Excellent customer service and interpersonal communication skills
• Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on Sunday the 5th of April 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Direct applications only — we are not engaging recruitment agencies at this time.

All successful candidates may be required to complete pre‑employment checks (criminal history, working rights, medical and working with children).

Mater offers a supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

At Mater, we’re committed to staff wellbeing, reconciliation, safeguarding, and creating a safe environment for all.