Full TimeENEurope
Are you passionate about helping people, curious about technology, and motivated to grow your career in a dynamic, international environment?
We’re looking for a Customer Support Agent to join our growing high-performing team in Stockholm. Whether you’re early in your career or bring valuable experience, this is your opportunity to become the voice of a leading tech company and make a real impact on how our customers experience our products and services. So we would love to hear from you!
As a Customer Support Agent, you’ll be on the front line of our customer journey. You'll handle a wide range of inquiries—from simple questions to technical challenges—and turn them into positive, helpful experiences. Every conversation is a chance to create value for our customers and help shape how they see ABAX.
What You'll Be Doing
Responding to incoming calls, emails, and chat messages with professionalism and a helpful attitude
Troubleshooting technical issues and answering system-related, tax, or data privacy questions
Logging all customer interactions accurately and ensuring timely follow-ups
Collaborating with internal teams to resolve complex cases and ensure customer satisfaction
Supporting customer training sessions, events, and identifying upselling opportunities or leads when appropriate
What Makes You a Great Fit
Have experience in a customer-facing or technical support role, ideally in a fast-paced environment
Enjoy problem-solving and are curious about tech and digital tools
Can stay organised, multitask, and remain calm under pressure
Speak and write fluently in Swedish and English; Norwegian is a bonus
A proactive, customer-centric approach with a passion for going the extra mile
Training and support will be provided—what matters most is having the right attitude, showing respect for your colleagues, and being a collaborative and helpful team player.
What We Offer
A high-impact role where you play a key part in shaping the customer experience and act as the voice of ABAX
The opportunity to work in a collaborative, international environment, closely connected with colleagues across teams and markets
A strong focus on learning and development, with the chance to build your expertise, grow within the role, and take on new challenges over time
A competitive benefits package including 30 days of paid vacation, a 5,000 SEK annual wellness allowance, private health insurance, and an occupational pension
Background Check and Reference Verification
Successful employment is contingent upon ABAX receiving satisfactory references.
As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.
Please be aware that a background check may be conducted simultaneously with the reference check.
Equal Opportunities
At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.
