Warehouse Operations Manager

About NPS

As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Finance Officer.

From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.

About The Role

This is a critical leadership role responsible for the end-to-end execution of warehouse operations across multiple locations. You’ll ensure field teams consistently receive the right materials, at the right time, in the right condition—supporting service delivery across the business.

Reporting into the Chief Financial Officer, you’ll lead national warehouse operations, driving performance, consistency, and efficiency while operating within a structured governance framework. You’ll play a key role in standardising processes, improving productivity, allocating resources effectively, and creating a high-performing, safety-focused warehouse environment.

Key Responsibilities

• Own national warehouse operations and service delivery to field teams, ensuring resources are effectively allocated to meet operational demands.
• Lead and develop warehouse supervisors and operational teams across multiple sites, fostering a customer-first and safety-focused culture.
• Ensure accurate and timely picking, packing, dispatch, and receipting to meet service delivery targets.
• Drive standardisation of warehouse processes and implement SOPs nationally.
• Manage operational KPIs including order accuracy, fulfilment, productivity, and inventory handling discipline.
• Promote continuous improvement in warehouse layout, workflows, efficiency, and operational practices.
• Maintain a strong safety culture, ensuring full compliance with HSEQ standards.
• Act as the key operational interface between field teams and inventory governance.
• Proactively identify and escalate supply, service, or safety risks.
• Provide performance insights and operational reporting to senior leadership to support decision-making.
• Ensure assets (tooling) are properly stored and returned by field staff
• Ensure safe and timely processing of scrap metals at select warehouse locations

About You

You are an experienced warehouse leader who combines strong operational discipline with a continuous improvement mindset. You thrive in fast-paced, multi-site environments, balancing hands-on operational leadership with strategic initiatives. You understand how to lead teams, drive performance, and implement structure—without losing sight of customer service and safety.

You will bring:

• A customer-first mindset with a strong focus on service delivery.
• Proven experience leading warehouse operations across multiple locations.
• Strong people leadership skills, with the ability to engage, coach, and develop teams.
• A track record of delivering against service KPIs (accuracy, on-time dispatch, productivity).
• Experience implementing and standardising SOPs across sites.
• Solid understanding of inventory controls, stock accuracy, and warehouse processes.
• Experience working with ERP/WMS systems and transactional discipline.
• A strong focus on safety, compliance, and operational standards.
• Demonstrated ability to drive process improvements, efficiency, and effective resource allocation.
• A data-driven approach to performance management and operational decision-making.

Additional Attributes:

• Excellent communication and stakeholder management skills.
• Ability to identify risks early and escalate effectively.
• Proactive, solutions-focused approach in a dynamic environment.
• Flexibility to support operational requirements, including travel and varied hours when needed.

What’s On Offer

NPS offers a great opportunity to join a growing business with big ambitions and the ability to grow and develop your skills and experience in a supportive environment. Other benefits include:

• Corporate Incentive Scheme
• Vehicle Allowance
• Lead and shape warehouse operations across a national footprint
• Drive real impact through process improvement and operational excellence
• Work closely with senior leaders and influence business performance
• Be part of a team that values safety, accountability, and continuous improvement
• Leadership and development programs

New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We encourage applications from individuals of all backgrounds. We believe diverse perspectives drive innovation and excellence. 

As part of the recruitment process you will need to obtain a working with children's check and police check. 

If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply. 

As part of our recruitment process, we use an AI-powered screening tool in the early stages to help us review applications and ask a consistent set of initial questions. This allows us to move quickly and fairly through the process while giving every candidate the opportunity to showcase their experience. We understand the importance of a personal connection, so there is always a human element throughout the process, with our team reviewing applications and engaging directly with shortlisted candidates at key stages.