At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
SUMMARY This position will provide general reception duties and administrative support to all staff and clients at our Language Assessment Centre locations in York, Simcoe, Durham regions and itinerant locations as required to meet funder obligations and client needs on a casual basis. DUTIES AND RESPONSIBILITIES
◦ Assist assessment staff and provide front desk support at Language Assessment Centers. ◦ Attentively greet clients and visitors to the center and ensure they are attended to in a timely manner. ◦ Answer phones promptly and minimize messages going to voice mail. ◦ Ensure that client phone messages are returned swiftly ◦ Schedule and monitor appointments using the HARTs and OneClient System ◦ Confirm client appointments and reschedule appointments as needed ◦ Update client information in HARTs ◦ Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures. ◦ Kindly receive clients and respond to emails/phone calls in a positive and professional manner ◦ Actively refer client requests to appropriate staff ◦ Assist in the administration and monitoring of online assessments via web/portal
QUALIFICATIONS • Strong fluency in English and other languages an asset • Secondary education with training in office technology • Knowledge of Achev and other programs relating to community and settlement programs in York, Simcoe and Durham regions • Excellent communication skills, both verbal and written, to interact with a wide range of individuals in a variety of situations which often require tact, diplomacy and discretion • Experience in customer service • Good interpersonal skills, cultural sensitivity, problem-solving and self-managing organizational skills • Ability to communicate in other languages is an asset • Computer-literate with proficiency in MS Outlook, MS Office and databases such as HARTS and statistical record keeping • Sensitivity to the diverse needs of adult learners and the multicultural community • Provision of satisfactory Criminal Record Check required • Must be able to work online/remotely as needed • Available to work days, occasional evenings and Saturday shifts • Reliable vehicle and willingness to work out of multiple designated sites an asset
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
