D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are
actively seeking a talented and experienced
CX Enablement manager
to oversee a
wide variety of projects from conceptual design through implementation. You
will have the chance to network with clients, vendors, and in-house personnel
as well as form a dream team of experts for each project to maximize resources
and efficiency. This position will work closely with network development,
product, customer success teams to ensure successful delivery of projects.
Key Responsibilities
Manage projects with top-down oversight throughout the entire execution to ensure
success as defined by adherence to standards of scope, budget, and timeline.
Work closely with clients and their tech teams to fully integrate D·engage into their
marketing tech stack.
Develop comprehensive project plans that merge customer requirements with company
goals and coordinate various managers and technical personnel during all project
phases, from initial development through implementation.
Monitor project progress continuously and make detailed scheduled reports on
measurable items, such as milestones and deliverables.
Analyze the platform usage requirements of the new customer and plan internal
developments if needed
Track implementation tasks against a schedule and coordinate with internal staff to
ensure goals are met on a timely basis
Maintain correct project time frames, estimates, and status reports
Communicate proactively with all involved personnel to provide encouragement,
identify problems, create solutions, and implement efficiency improvements.
Review proposed modifications on project plans, including meeting with interested
parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and
staying informed of relevant trends and industry news.
Requirements
Minimum 5 years of experience in the SaaS company, including onboarding the customer for
on-premise and on-cloud software installations.
Professional Project
Management Certification from accredited institution preferred
Demonstrated
understanding of Project Management processes, strategies, and methods
Excellent time management and organizational skills and experience establishing
guidelines in these areas for others
Strong sense of personal accountability
regarding decision-making and supervising department teams
Experience working
in a high-level collaborative environment and promoting a teamwork mentality
Managerial experience applying analytical thinking and problem-solving skills
Ability to predict challenges and seek to proactively head-off obstacles
Conversational English is a must
Experience in implementation of marketing
communication channels and data structure is a plus.
Benefits
Growth Opportunities:
Access to professional development and career growth within a rapidly expanding SaaS company.
Collaborative Culture:
Work in a supportive and innovative environment where your contributions are valued.
Competitive Benefits:
Enjoy a comprehensive benefits package.
D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
