We have an exciting opportunity for a
Branch Operations Manager
at our
Beitbridge branch
. The purpose of this role is to manage, oversee, and coordinate the day-to-day operations of the branch while fostering a positive team environment and ensuring excellent customer service.
Duties and Key Areas of Responsibility
Providing training, coaching, development and motivation for the employees
Manage the Branch Leaders and Branch Assistants by leading day-to-day responsibilities as well as relationship management with Zim borders
Directing all operational aspects including distribution, customer service, administration in accordance with the Branch objectives
Manage and allocate company funds appropriately to ensue it always balances
Ensuring all cash received and collected from the bank is loaded onto the system
Overseeing orders/transactions completed by Branch Leaders/Assistants
Ensure proper operating procedures are followed at all times
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Create and maintain relationships with clients
Stay abreast of competing markets and provide reports on market movement and penetration
Keep updated and comply with the relevant applicable laws and regulations of the industry
Enforcing company policies & procedures as well as productivity standards
Ensure a safe, secure, and legal work environment
People management regarding overtime approvals, leave management, disciplinaries, grievances, etc
Monitor and control employee time and attendance
Ensure all non-performance, non-compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum.
Conduct daily inspections of the office to ensure efficiency
Responsible for handling and resolving customer complaints or queries
Requirements
Higher Education Diploma or degree in relevant field of Business, Management or Commerce or equivalent
Additional courses in relevant fields will be advantageous
Experience in Banking or Retail Management preferred
5+ years proven experience in a similar role
Excellent organizational & leadership skills as well as good problem-solving skills
Good analytical skills and financial acumen
Excellent customer relations
Understanding of Industry laws & regulations
Proficient in excel and the ability to learn and master other IT based programs
Management, supervision, & leadership traits
Integrity & honesty
Reliability & dependability
Excellent interpersonal & communication skills
Strong work ethic and fast learner
Working in Korridor
We need individuals who commit to and are a role models for Korridor’s Values:
We say it, mean it, do it
We find a way
We change the game
We help each other thrive
At Korridor, we believe in growing our people and allowing them to become the best possible versions of themselves as well as to grow with the organization, if they want it and work hard for it.
