From £37,000Full Time
*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*
Salary: £37,000 per annum
Work-pattern: Full time permanent (Monday - Friday, 40 hours a week). We do have flexibility to condense hours.
Reporting to: Intake Clinical Lead
#LI-Remote
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
About the role
As an Intake Clinician you will be responsible completing thorough Initial Needs Assessments, carrying out comprehensive risk assessments, and making clear clinical decisions about client suitability and pathway allocation. Using clinical judgement, you will triage clients to ensure they are on the correct diagnostic pathway and identify when alternative support is more appropriate.
The role includes actively managing and escalating risk, documenting high-quality clinical information, and providing a professional, compassionate first point of contact while upholding consistent, evidence-based practice across the service.
Must haves
Registered healthcare professional with relevant qualifications (HCPC, NMC, Social Work).
Experience in mental health risk assessment, ND Services, crisis work or similar.
Strong risk assessment and management skills.
Confident using digital systems and remote-assessment platforms.
Excellent interpersonal and communication skills.
Commitment to delivering high quality, person-centred care.
What you will do
Clinical triage
Undertake clinical assessments to gather relevant presenting information.
Identify risk factors, safeguarding issues, and mental health concerns.
Determine appropriate care pathways.
Provided clear clinical rationale for decisions.
Risk assessment and management
Conduct risk screenings covering self-harm, suicide, safeguarding and risk to others.
Take immediate action where risk is identified, following escalation and safeguarding protocols.
Develop safety plans where appropriate.
Document and communicate risks clearly to relevant internal teams to ensure continuity of care.
Pathway knowledge and navigation
Maintain up-to-date knowledge of internal pathways and suitability criteria.
Provide appropriate recommendations based on clinical need.
Identify factors that require MDT or Senior Clinician review.
Teamwork and collaboration
Attend and contribute to weekly team meetings, fostering collaboration and knowledge sharing.
Participate in MDT discussions and handovers.
Liaise with external partners and services for onward referrals and information sharing.
Collaborate across departments to ensure coordinated, person-centred pathways.
Key Competencies
Clinical assessment skills
Risk awareness
Neurodiversity awareness
Teamworking
Compassionate communication
Decision-making under pressure
Emotional resilience
What we offer you
Excellent salary
Annual Performance related bonus (Discretionary)
Company Pension Scheme
30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
Private health insurance
Blue Light card / discounts
Enhanced family friendly policies
Flexible working
All company events and in-person team meet ups
Access to a range of wellbeing activities
Access to development / training opportunities to support your career ambition
One volunteering day per year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
It's as easy as 1-2-3!
Step 1 - Screening call
Step 2 - Interview
Step 3 - Offer
