Job Description:
The Clinical Intake Coordinator manages the intake process for new and returning behavioral health clients, ensuring timely access to care and a smooth onboarding experience. This role gathers comprehensive assessment information in advance of appointments to improve clinician efficiency, supports value-based care initiatives, and performs medical assistant duties to assist our multi - program Behavioral Health practice.
Qualifications:
- High school diploma or equivalent required
- Minimum of one certificate – Medical Assistant or Emergency Medical Technician
- Minimum of two (2) years working in Medical Assistant or EMT role
- Experience in behavioral health intake, care coordination, or medical assisting preferred
- Proficiency with EHR systems and insurance verification processes
- Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities
- Excellent communication, organizational and customer service skills
- Ability to manage competing priorities with a high degree of professionalism and discretion
- Critical thinking and problem-solving skills
- Experience supporting providers with complex schedules across multidisciplinary teams
- Familiarity with trauma informed care
- Valid driver’s license and reliable transportation
Essential Responsibilities:
- Coordinate intake and engagement of new and returning clients, with a focus on converting inquiries into scheduled appointments.
- Utilize EHR - Aura Call Center to document inquiries and manage follow-up to support access to care.
- Demonstrate skills in maintaining organized documentation and providing timely and accurate status reports on client engagement and service activity.
- Collect and organize all required intake documents (forms, releases, consents) prior to first appointments.
- Conduct initial intake interviews, including assessment questions and baseline Social Determinants of Health (SDOH) data.
- Prepare thorough intake documentation to ensure complete and accurate documentation of client history and social determinants of health to support individualized, client centered care.
- Identify client needs based on Social Determinants of Health (SDOH) and connect to care coordination or community resources.
- Take vital signs, prepare clients for visits, and document information in the EHR.
- Perform urine drug screenings in accordance with clinical protocols and regulatory guidelines.
- Assist provider during sessions as needed and perform tasks within MA scope.
- Provide back – up support to front desk as needed to maintain smooth practice operations and a high standard of customer service.
- Support efficient client flow and increased access to services.
- Conduct outreach to clients with missed or cancelled visits to reduce gaps in care and promote continued engagement.
- Ensure compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
- Review documents and assist managers with special projects as required.
- Communicate effectively with clinical teams to coordinate care, resolve scheduling conflicts and assist in crisis workflow as needed.
- Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.
Hours: Monday - Friday 8am – 5pm
Compensation: $21.00 hourly.
What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:
- Medical, Dental, Vision, Life & Disability
- PTO begins accruing on your first day!
- 10 Paid Holidays – includes a floating holiday of your choice
- 403(b) employer match up to a maximum of 3%
- Tuition reimbursement after one year of employment
- Student loan repayment for qualifying degrees after one year of employment
- Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation
We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.
To apply, please click on the blue “Apply Now” button above to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/15min
Difficulty submitting your application or scheduling time to chat? Contact Bill at 603-670-6817 or WStavropoulos@eastersealsnh.org.
EOE
