£42,000 – £52,000MidFull Time
How to apply
Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description). Candidates who do not provide a full application (including cover letter/statement) may not be considered.
Role Details
We are seeking a Student Casework Manager to play a key role at Regent’s University London in supporting a peerless Student Experience by overseeing the effective management and decision-making of student cases, including Exceptional Circumstances, Misconduct & Appeals.
You will act as a key point of coordination across academic schools and professional services, by ensuring student issues are handled promptly, fairly, and in accordance with university policies and sector good practice. You will require high‑level judgment, strong interpersonal skills, and meticulous attention to detail, to guide complex cases to resolution and contribute to a positive, student‑centered culture across the institution.
You will also oversee a small team and ensure that all casework decisions stand up to external scrutiny (regulatory and/or legal).
To be successful, you should have an excellent understanding of Registry functions, specifically student records and casework. In addition, you should have a background in leading and developing high-performing teams, strong interpersonal and communication skills and a track record of overseeing or issuing outcomes that are fair, proportionate and in line with relevant Regulation or Policy.
Interviews will likely be held week commencing 13th April.
About us
Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.
Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.
We are a small, friendly and supportive University offering great benefits for our staff including:
