Job Description Summary

Job Description

IEST – Integration Engineer II

P2/JG3

Business Segment:

Global Customer Service

Business Unit:

Dispensing

Department:

Integration Engineering Support Team

Location:

Remote

FLSA:

Non-Exempt

Reports to:

Manager, Integration Engineering Support Team

New / Revised Date:

April 2025

 Department Overview

The Integration Engineering Support Team is responsible for providing reactive Interface support to our external customers as well as internal BD personnel.

Purpose

The Integration Engineer is responsible for interfaces related to core BD products.  Responsible for providing support of BD Interfaces for pharmacy, materials management, and related healthcare systems to BD customers. 

Specific duties, Activities and Responsibilities

% of time

 

Technical

Provide Interface Technical support to our Customers

80

 

Peer Support

10

 

Administrative activity

5

 

Performs other duties as assigned

5

Knowledge, Skills, and Abilities  Communication

Participate in meetings / conference calls with customers to facilitate interface support

Establish rapport with customers (internal & external) that is conducive to a long term business relationships

Must be able to interact with customer teams, gain consensus within teams and deliver concise and consistent communication.

Consult Senior and Principal Engineers as appropriate and provide guidance to team IE’s when needed. 

Technical

Knowledge of BD products and how they integrate with customer systems.  Demonstrate understanding of core BD products, hospital information systems.

Ability to interact with diverse cross-functional teams with a focus on small to medium health care organizations.

Actively participate in all training activities outlined by established Integration Engineer Learning Path

Must be detail oriented and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives.

Possess intermediate problem solving, troubleshooting, and system consultation skills related to BD product integration, best practice considerations and standardization.

Case Complexity

Manages moderately complex issues that may require cross-functional collaboration. Begin to identify patterns and suggest improvements Work with limited supervision and some autonomy.

Scenario Examples: 

Investigating performance issues across multiple systems. Implementing enhancements to existing workflows or tools. Supporting small-scale projects or feature rollouts.


Administrative

Maintain accurate and up to date documentation while servicing customers using our case tracking system  i.e. Salesforce.

Develop Knowledge Article submissions with help from Senior or Principal IE’s when needed. 

Work independently

Comply with all BD and Integration Engineer Policies and Procedures

Timely completion of all related documentation

Monitor and supply updates on all interface case issues.

Possess excellent organizational skills with the flexibility to readily adapt to change.

Education or Equivalent:

• The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
• Pharmacy or nursing experience a plus.
• Preferred Certifications: CCNA, CCNP, A+,Network, MCTS, MCSE, HIPPA,

Experience/Knowledge:

• 3–5 years of experience in managing healthcare systems and working with HL7/EDI protocols.
• Intermediate knowledge of HIS systems, BD products, or standards like HL7/EDI. 
• Proficiency in MS SQL Server, including advanced queries and data analysis.
• Exposure to SSIS and Reporting Services tools.
• Solid troubleshooting experience with logs, Performance Monitor, and Task Manager.
• Networking skills: managing LAN/WAN issues, and using tools like Wireshark.
• Intermediate familiarity/proficiency with BD Care Coordination connecting systems like Medstation ES, BD Logistics, CIISAFE and hospital PIS and ADT systems
• Familiarity with Medstation ES and BD Care Coordination Engine
• Basic understanding of Active Directory and Group Policies.

Soft Skills

• Must be fluent in English required (verbal, read, write).
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent time management skills with the ability to manage multiple high priority issues simultaneously. 
• Strong personal commitment to quality, customer service and patient safety. 
• Ability to understand and communicate complex technical systems to a non-technical audience. 
• Works well in a team environment. 
• Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.

V.Other

Work Environment:

Position may require flexible working hours, including some nights and weekends.  This position will work remotely from home office (national telecommuting acceptable). Ability to work independently from a home office.

Required Skills

Optional Skills

.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift