BD (Becton, Dickinson and Co.)
HR Service Delivery Manager, Greater Asia
🇲🇾Kuala Lumpur, Kuala Lumpur, Malaysia9 days ago
SeniorFull TimeEN
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The HR Service Delivery Manager for Greater Asia will be responsible for overseeing and optimizing the delivery of HR services across the specified region, ensuring efficiency, compliance, and a positive employee experience. This role will lead a team and collaborate with various HR functions to streamline processes and implement best practices.
Job Responsibilities:
* Lead and manage the HR Service Delivery team for Greater Asia, including hiring, training, performance management, and development.
* Oversee the end-to-end delivery of HR services, including but not limited to HR operations, employee data management, HR systems support, and basic HR policy inquiries.
* Develop, implement, and continuously improve HR service delivery processes and procedures to enhance efficiency, accuracy, and employee satisfaction.
* Ensure compliance with local labor laws, company policies, and data privacy regulations across all HR service delivery activities in the Greater Asia region.
* Manage and monitor key performance indicators (KPIs) and service level agreements (SLAs) for HR service delivery, identifying areas for improvement and implementing corrective actions.
* Act as a point of escalation for complex HR service delivery issues, providing timely and effective resolutions.
* Collaborate with HR Business Partners, Centers of Excellence (COEs), and other stakeholders to understand their needs and align service delivery with overall HR strategy.
* Identify and implement opportunities for automation and technology utilization to optimize HR service delivery processes.
* Prepare and present reports on HR service delivery performance, trends, and initiatives to senior management.
* Foster a culture of continuous improvement, customer service excellence, and team collaboration within the HR Service Delivery function.
Job Qualifications:
* Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
* Minimum of 8 years of progressive experience in Human Resources, with at least 3-5 years in an HR service delivery, operations, or shared services leadership role.
* Proven experience managing HR teams in a multi-country or regional setting, preferably within Asia.
* Strong understanding of HR processes, systems (e.g., Workday, SAP SuccessFactors), and best practices in HR service delivery.
* Demonstrated ability to drive process improvement and implement technology solutions in HR.
* Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively with diverse stakeholders.
* Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
* Knowledge of labor laws and regulations across various countries in Greater Asia is highly desirable.
* Proficiency in English is required; fluency in other Asian languages relevant to the region is a plus.
* Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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