Summary:
The Licensee Supervisor plays a crucial role in the travel and tourism industry by overseeing the operations of licensed travel agents. This temporary position based in Sydney, New South Wales, requires a proactive individual with a strong background in travel services to ensure compliance with industry regulations and to enhance customer satisfaction. The role is vital for maintaining the integrity and efficiency of our travel operations, contributing to the overall success of the business.
Responsibilities:
- Supervise daily operations of licensed travel agents to ensure compliance with industry standards and regulations.
- Provide training and support to staff on best practices and operational procedures.
- Monitor performance metrics and implement strategies for improvement.
- Assist in resolving customer complaints and ensuring high levels of customer satisfaction.
- Collaborate with management to develop and implement policies and procedures.
- Conduct regular audits of travel agent activities to ensure adherence to licensing requirements.
- Prepare reports on operational performance and compliance for management review.
Qualifications:
- Minimum of 2 years' experience in the travel and tourism industry, preferably in a supervisory role.
- Strong understanding of travel regulations and licensing requirements.
- Excellent communication and interpersonal skills.
- Proficient in using travel management software and tools.
- Ability to work flexible hours in a casual work environment.
- Strong problem-solving skills and attention to detail.
