Not your average lender. Not your average workplace.
At Jacaranda Finance, we do lending differently. We’re an award-winning, Australian-owned digital consumer lender on a mission to help everyday Australians build a better financial future. Our mission is simple but powerful: To be the backup lender of choice for everyday Australians when their bank says no.
We’re looking for a Lending Support Specialist who thrives on conversion, customer relationships, and commercial outcomes, someone who loves driving momentum and delivering exceptional customer experiences while being part of a high-performing, values-driven team.
The Role:
As a Lending Support Specialist, you own and drive Jacaranda’s end-to-end car loan journey - from Conditional Offer through to Settlement. Your focus is simple: maximise funded outcomes while delivering a seamless, professional customer experience.
You will:
- Proactively engage customers (calls, SMS, email) to drive momentum
- Manage document collection and verification
- Coordinate with vehicle sellers and dealerships
- Manage insurance requirements and settlement documentation
- Ensure compliance and accuracy prior to funding
- Reduce time-to-settlement and remove friction
- Work closely with Credit Assessment to resolve bottlenecks
- Engage customers in Pending Contracts to maximise completion rates
- Communicate clearly with customers in Conditional Offer stage to drive completion
- Manage post-decline enquiries, reviewing updated information and guiding next steps
- Identify process improvements that enhance conversion and customer satisfaction
Your success will be measured by:
- Conversion performance (approval to settlement)
- Speed to settlement
- Funded volume
- Customer satisfaction
- Compliance quality
You'll thrive here if you:
- Have 2–3 years’ experience in a customer service, support or sales role - ideally in finance, broking or automotive
- Have experience managing loan documentation and insurance coordination
- Are confident in proactive outbound communication
- Are commercially minded and driven by conversion results
- Are highly organised and process-oriented
- Are comfortable working towards KPIs and performance targets
- Can communicate complex information clearly and confidently
- Take initiative and solve problems before they escalate
- Care deeply about quality, compliance and customer outcomes
- Bring good energy, humility and a team-first mindset
- Believe in being 1.1% better every day
Why Jacaranda?
Because we genuinely care about our people.
- Great Place to Work® certified
- Competitive, above-market base salary
- Monthly incentive scheme
- $1,000 annual learning budget + ongoing training + Go1 Learning
- Career progression & internal promotion pathways
- Birthday leave + $500 annual leave bonus
- Free daily coffee at the local café
- Office dogs (Toby, Polly & Monzi)
- Hybrid working model (Milton HQ) after probation
- Monthly Core Value Awards with prize draws up to $1,000
- A workplace where wellbeing, purpose and performance go hand in hand
Our culture matters to us. We believe great work happens when people thrive together. To help you understand how we work, what we value, and what you can expect at Jacaranda, we’ve put together our Thriving Together document. Ready to see what thriving together really means? Click here - Click here - https://lnkd.in/gQ7CP2pm
Ready to Apply? If you’re a Lending Support Specialist who wants meaningful work, supportive leadership, and a culture that genuinely cares, we’d love to hear from you. By applying for this role, you’ll be added to our talent mailing list and may receive updates about new opportunities as they become available. You can unsubscribe at any time.
