After Hours Support (Fortnightly Roster)

Job Title: After Hours Support

Location: Canberra, Australian Capital Territory 2601, Australia

Role Type: Full-time

Experience Level: Varied

Closing Date: 28 March, 2025

Approximate Salary (depending on penalty rates): $100,000+ per annum.

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability's vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering high quality, customised and easy-to access supports.

The role:

We are looking for an additional experienced and eager individual to manage our Support Services after hours on a rotating roster (roster posted below, including weekends). As a provider of services to Children, Youth, Families and people with Disabilities, we receive constant engagement from our Staff, Stakeholders and Clients and you'll be responsible to manage risks associated to our clients, staff and stakeholders.

We are looking for people who are adaptable, flexible and creative to design, develop and provide feedback around the After Hours and Quality Frameworks developed by Capability Support.

You'll receive comprehensive handovers from our appropriate staff members and commence the service from our centrally located office. You will be responsible for responding to all enquiries from our Staff Members, Clients and Stakeholders After Hours, and communicating proactively and reactively to all teams.

The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.

The benefits:

In addition to working for a cutting-edge, innovative and supportive team, you will receive:

• Market leading pay-rates
• Ongoing certified training and development
• Employee Assistance Program
• Professional and career development
• Work with a progressive, cutting edge organisation
• A wholly inclusive office environment with a supportive team dedicated to your development and success

The responsibilities:

• Provide comprehensive remote assistance to frontline Capability Staff Members
• Provide qualitative checks and tasks for the people supported by Capability
• Build rapport and relationships with stakeholders, frontline staff members and clients of Capability
• Make decisions during high pressure situations, supported by the Key Management Team
• Provide detailed reports and feedback to the Support Services Team
• Complete tasks to assist Family, Disability and Corporate services.
• Provide operational support to Support Services, including but not limited to referrals processing, rostering, scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members
• Ensure all records are kept to a high standard and uphold confidentiality
• Maintain compliance with comprehensive compliant requirements
• Adhering to available practice standards, guidance and support methodology with guidance from Capability Support
• Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability
• Assist in the accurate and detailed reporting of incidents
• Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

The requirements:

• Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
• A knowledge of trauma, or complex behaviours is also seen as an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• CYPS Suitability Clearance (or ability to obtain one)
• Valid police check (or willingness to undertake one)

Rotating Roster

Week 1

Monday - 4pm to Midnight

Tuesday - 4pm to Midnight

Wednesday - 4pm to Midnight

Thursday - Off

Friday - Off

Saturday - 6am to 2pm

Sunday - 6am to 2pm

Week 2

Monday - Off

Tuesday - Off

Wednesday - Off

Thursday - 4pm to Midnight

Friday - 4pm to Midnight

Saturday - 2pm to Midnight

Sunday - 2pm to Midnight

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector. If you require additional support to complete this application, please contact us directly.

If you have any questions about this recruitment, please do not hesitate to contact Claire Main on (02) 5117 4155 or enquiries@capabilitysupport.com.au

We look forward to hearing from you.