The Global People Operations Manager is a key operational and strategic leadership role responsible for designing, managing, and continuously optimising LMAX Group’s people operations across all regions (UK, EMEA, APAC, and US). Operating in a fast‑growing, highly regulated, and globally distributed environment, this role ensures that our people process, systems, and governance frameworks scale effectively across jurisdictions.
You will champion operational excellence, regulatory compliance, and a consistent global employee experience, while tailoring processes to meet local legal, cultural, and regulatory requirements. As a trusted partner to leaders and employees worldwide, you will play a central role in building a robust and efficient operating model that supports LMAX Group’s continued international growth.
Responsibilities:
Global People Operations Leadership
- Own and oversee end‑to‑end global people operations processes across the full employee lifecycle, including onboarding, offboarding, global transfers, job changes, and contract governance.
- Ensure a seamless, compliant, and high‑quality employee experience across all LMAX Group locations.
- Standardise processes across regions where possible and introduce scalable frameworks to support future growth.
Operational Excellence & Process Optimisation
- Continuously review, refine, and automate processes to drive efficiency, reduce risk, and deliver operational scalability.
- Lead cross‑functional operational improvements in partnership with Legal, Compliance, Finance, TechOps, and Global People Partners.
Regulatory Compliance & Audit Management
- Ensure full compliance with local employment legislation, FCA/financial services regulatory expectations, internal controls, and audit standards across all jurisdictions.
- Lead and coordinate global audit preparation and responses for all People function–related requirements.
- Translate regulatory and legal requirements into clear, practical, and globally consistent policies and processes
Governance, Policy Ownership & Risk Management
- Own the development, implementation, and maintenance of global people policies, handbooks, and procedural frameworks.
- Maintain accurate, audit‑ready documentation and records in line with regulatory and internal governance requirements.
- Identify operational risks and implement mitigating controls across countries.
Benefits Administration
- Oversee global benefits administration, ensuring accurate enrolment, renewals, vendor coordination, and programme governance.
- Manage relationships with benefits providers, brokers, and third‑party vendors to ensure service quality and cost‑effectiveness.
- Ensure all benefits programmes remain compliant with local regulatory requirements across regions.
- Support benchmarking, annual renewals, and communication of benefits to employees to drive understanding and engagement.
- Partner with Finance and Payroll to ensure accurate reconciliation, reporting, and operational controls.
Global Mobility Management
- Lead all aspects of global mobility, including visas, right‑to‑work compliance, relocation, immigration, and cross‑border assignments.
- Partner with legal and external advisors to ensure compliant employee movement across regions.
Systems Ownership & Data Excellence
- Act as the global system owner for the HRIS and people operations technology suite.
- Ensure data accuracy, security, and integrity across all systems and platforms.
- Lead system enhancements, integrations, automation initiatives, and governance workflows.
- Produce high‑quality people analytics, dashboards, and insights to support data‑driven decision‑making.
Cross‑Functional Partnership & Leadership Support
- Partner with senior leaders globally to enable operational planning and deliver a consistent, people‑first culture.
- Collaborate with regional People Partners to ensure local compliance while maintaining global alignment.
Requirements
Essential Skills and Experience:
- Extensive experience in a People/HR Operations role, ideally within financial services, fintech, or another highly regulated global environment.
- Good knowledge of UK employment law, with experience supporting people operations across multiple international jurisdictions highly desirable.
- Exceptional attention to detail, with a strong governance, controls, and risk‑management mindset.
- Experience owning HR systems and managing people data, including accuracy, data integrity, and reporting.
- Strong stakeholder‑management and influencing skills, with the ability to partner effectively with senior leaders across regions.
- Exposure to global mobility, including visas, right‑to‑work compliance, relocations, or international payroll coordination.
- Experience managing global employee benefits programmes, including vendor management, renewals, benchmarking, and ensuring local compliance.
Benefits
- 25 days of holiday
- Bonus
- Pension contribution
- Private medical, dental, and vision coverage
- Life assurance
- Critical illness cover
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
- Give as You Earn initiative
- Learning and development programs
- Electric Vehicle Scheme
- Cycle to Work Scheme
- Season Ticket Loan
