Partner Success Analyst will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.
Main Duties & Responsibilities:
- Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
- Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
- Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
- Perform the role of a trader, processing client trades over the telephone
- Assist clients with an understanding of their trade executions with an in-depth analysis
- Client account management – includes opening an account, documents chase up, dealing with trading queries, following up on clients’ payment and trading activities
- Carry out basic Payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations
- Understanding of CFD dividends & FX Swaps to assist clients with their queries
- Support the Sales team where necessary
- Support Introducing Brokers and their clients
- Work to weekly, monthly and quarterly objectives and targets
- Follow internal policies and adhere to regulatory requirements
Requirements
Essential Skills / Experience:
- Business Fluency in written and verbal English
- Effective relationship builder and influencer.
- Pragmatic and flexible with ability to handle ambiguity and remain focused.
- Confident and proactive in communicating with people at all levels and a good team player
- Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
- Can handle large workloads and remain calm and productive in stressful situations
- Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
- Proficiency in MS Office applications.
- Previous client facing experience
Benefits
- 25 days of holiday
- Bonus
- Pension: CPF
- Private medical and dental coverage
- Term Life
- Personal Death and Accident Insurance
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
- Give as You Earn initiative
