Job Overview:
The Shift Manager is responsible for the day-to-day operations of the hotel during their assigned shift. They are responsible for managing staff, ensuring guest satisfaction, and maintaining the smooth and efficient functioning of the hotel.
Key Responsibilities:
- Welcome all visitors to the hotel in a warm and friendly manner, ensuring that all guests receive prompt service
- Obtain feedback from guests and discuss ways for improvement
- Complete inspections/property walks with hotel security of all facilities ensuring there are no deficiencies, and if so, report to the necessary department leaders.
- Manage, direct and ensure high guest satisfaction in the delivery of all services.
- Maintain a clean, comfortable, and safe environment for guests and staff
- Manage hotel operations, including check-in and check-out procedures, room assignments, and billing
- Respond to emergencies and take appropriate action
- Adhere to hotel policies, procedures, and safety regulations
- Completion of end of shift reports detailing all action items for the following day and highlighting all guests' interactions and concerns
Skills & Qualifications:
- Bachelor's degree in hospitality management or a related field
- Experience with hotel systems and software preferred
- Minimum of 3 years' experience in hotel industry
- Minimum of 3 years in a leadership role
- Strong leadership and decision-making abilities
- Excellent communication, interpersonal and problem-solving skills
- Knowledge of Health and Safety standards within the hotel.
Additional Skills:
- Must be self-motivated and energetic.
- Maintain routine records and prepare reports.
- Must be organized and possess good work habits, giving attention to details.
- A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.
- Attention to detail and the ability to follow and present instructions thoroughly.
- Ability to work effectively with all departments.
- Working knowledge of Excel and Microsoft Word.
