MidFull TimeEN
Ready to shape the future of AI‑powered digital selling at Pandora?
As our new Manager, Commercial AI, Global Ecommerce, you’ll play a pivotal role in defining and delivering the next generation of AI‑enabled customer experiences. Based at our Copenhagen HQ, this role offers an exciting opportunity to combine strategic thinking with commercial impact - helping Pandora transform how customers discover, consider, and purchase jewellery across digital and physical touchpoints.
AI innovation meets global ecommerce execution
In this role, you will be responsible for the execution, rollout, and continuous evolution of Pandora’s AI Digital Selling experiences, with a primary focus on AI‑driven chatbots and virtual selling journeys across ecommerce. You’ll work closely with Retail counterparts to explore how online AI capabilities can be adapted or activated in physical stores, ensuring a unified and customer‑centric selling experience across channels.
Acting as the global business owner for AI selling capabilities, you’ll help translate strategic priorities, into a clear roadmap, and orchestrate cross‑functional delivery in collaboration with eCommerce, Retail, Customer Service, Digital & Technology, and the AI Digital Selling Program team. With a commercial mindset and strong product intuition, you’ll ensure our AI selling solutions deliver measurable value, seamless CX, and scalable global adoption.
This is an exciting opportunity to position Pandora at the forefront of AI‑enabled retail and shape best‑in‑class digital selling experiences for millions of customers worldwide.
Your key responsibilities will include:
AI Digital Selling vision
Identifying opportunities for AI to enhance discovery, consideration, and conversion across pandora.net and in‑store journeys
Staying up to date on AI trends, competitive activity, and emerging technologies
AI Selling roadmap & execution
Shaping the roadmap for AI selling use cases and virtual advisor journeys
Translating strategic priorities into concrete features and customer‑facing experiences
Leading global rollouts of AI selling capabilities and ensuring expansion across markets
Chatbot & virtual Selling ownership
Acting as the global business owner for AI selling bots
Ensuring unified customer experience across selling and service bots
Continuously optimizing journeys based on data, insights, and customer feedback
Cross-functional collaboration
Partnering with Retail teams to infuse in‑store “selling ceremonies” into online AI journeys
Exploring opportunities to activate AI selling capabilities in physical retail
Collaborating closely with D&T, Data, Customer Service, and Global Ecommerce teams
Market & stakeholder engagement
Evaluating ideas from markets and business units, considering feasibility and scalability
Supporting markets in adoption, rollout, and understanding of AI selling capabilities
Acting as a central coordinator between Global Ecommerce, Retail, Customer Service, and D&T
To succeed in this role, you’ll bring:
4-7+ years of experience in ecommerce, digital selling, product management, or digital transformation
Hands‑on experience with AI‑driven solutions - ideally chatbots, virtual advisors, or agentic journeys
Proven commercial mindset with a track record of delivering business impact
Strong cross‑functional collaboration skills, especially with technical and business teams
Comfort navigating emerging technologies and translating opportunities into scalable solutions
Excellent communication skills with the ability to influence senior stakeholders
Analytical, structured, and execution‑driven approach
Proficiency in Microsoft Office and analytical tooling
You will thrive in this role if you are:
Commercially minded and customer‑centric
Curious about how AI is transforming digital commerce
Energised by shaping new digital journeys and solving complex customer challenges
Skilled at simplifying complexity and driving alignment
A proactive, collaborative team player who enjoys operating in a fast‑moving environment
Your new team
You’ll join Pandora’s Global Ecommerce Experience team - a collaborative, forward‑thinking group shaping Pandora’s digital journey across markets. From our Copenhagen HQ, we partner closely with Product, UX, Retail, Customer Service, and D&T teams to bring innovative digital experiences to life.
Additional information
Global career band: 4B
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply by attaching your CV and portfolio. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.
You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
