At Pandora, global trade and customs play a critical role in enabling our business to operate responsibly, efficiently, and compliantly across markets. As we continue to grow and navigate an increasingly complex global trade environment, we are looking for a Global Trade & Customs Manager who is passionate about making an impact, driving excellence, and collaborating across borders. This role offers a unique opportunity to work at the intersection of strategy, operations, and compliance in a truly international setting.
As the Global Trade & Customs Manager, you will report to and support the Global Head of Trade & Customs in leading the organization’s trade and customs operations. This role offers a unique opportunity to contribute to the organization’s global trade & customs strategy, driving both operational excellence and compliance in an ever‑changing trade landscape. You will need a strong understanding of global customs regulations, the ability to implement strategies in a changing multinational environment, and the skills to drive performance in a high‑paced, matrixed organization.
Location: Copenhagen, Denmark
Key Responsibilities
1. Global Trade & Customs Strategy Execution
- Assist the Global Head of Trade & Customs in implementing the global trade and customs strategy, ensuring alignment with regional and supply chain objectives.
- Contribute to integrating regional trade and customs functions into a cohesive, high‑performing global team.
- Provide insights and analysis on trade and customs risks, regulatory changes, and duty optimization opportunities to senior leadership and internal stakeholders.
- Support a wide range of projects and initiatives at global or regional/local levels.
2. Duty Optimization & Efficiency
- Collaborate with stakeholders to identify and execute duty‑saving and efficiency initiatives.
- Support efforts to optimize customs operations, balancing cost reduction and regulatory compliance.
- Drive projects to enhance lead‑time efficiency while maintaining adherence to customs requirements.
3. Customs Compliance & Risk Management
- Monitor and analyze changes in global trade regulations, tariffs, and sanctions, providing timely updates to the Global Head of Customs and regional teams.
- Support the development and maintenance of global customs policies and procedures to ensure consistency and compliance.
- Help ensure compliance with customs regulations, including classification of goods, non‑preferential and preferential country of origin, bonded warehouses, free zones, etc.
- Collaborate with regional teams to proactively address risks related to trade sanctions, embargoes, and other barriers.
- Assist in managing customs audits, regulatory inquiries, and relationships with customs authorities.
- Manage, apply for, and implement licenses/authorizations related to import and export.
- Work closely with or support tax disciplines such as transfer pricing and indirect tax with respect to interrelationships and dependencies.
- Support compliance on environmental taxes and duties, including through the design and implementation of compliance processes.
4. Collaboration with Regional Teams
- Act as a point of contact for regional customs teams, ensuring effective communication and alignment with global objectives.
- Provide guidance and support to regional teams to foster compliance and process optimization.
- Promote a culture of collaboration and knowledge‑sharing across regions to enhance team performance.
Experience
- Experience: Minimum of 5 years of experience in indirect tax and customs management, trade compliance, or global logistics, preferably in a multinational corporation or advisory role.
- Global Expertise: Familiarity with global customs regulations, particularly in markets such as the EU and the US.
- Regulatory Knowledge: Understanding of trade compliance and customs processes, with the ability to adapt to changes in international trade laws and geopolitical developments.
- Languages: Fluency in English is required.
We Offer
PANDORA offers an exciting and challenging role in a fast‑moving, international environment, where you will work on a broad range of initiatives and projects, contributing to the success of the business. You will work in close cooperation with strong operations and finance organizations, where quality and integrity are significant qualities. We are a dynamic organization where humour and an informal tone contribute to an inspiring work environment.
Something About You
At Pandora, we recognize that it takes winning personalities to create winning cultures – and we believe it is of the essence that you bring strong stakeholder management skills and an ability to collaborate cross‑functionally to secure business results. In addition, we would like you to have/be:
- A proactive and solutions‑oriented mindset.
- Strong organizational skills with attention to detail.
- Ability to work cross‑functionally with regional and global teams.
- A strategic thinker with a focus on operational efficiency and compliance.
- Strong communication and relationship management skills.
- Not afraid of taking responsibility.
- Strong understanding of the interrelationships between Trade & Customs and tax, in particular transfer pricing and indirect taxes.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
