General Manager Operations - Supported Independent Living / Day Program

Who we are

Flintwood Disability is a not-for-profit organisation dedicated to creating and enhancing opportunities for people with disability to live varied and fulfilling lives within the community. We place participants and their families at the centre of everything we do, working collaboratively to maximise potential and independence. Our innovative and culturally sensitive supports go beyond expectations to help individuals achieve their goals and aspirations.

The opportunity

Flintwood Disability Services is seeking an experienced and purpose-driven General Manager to join the team and provide strategic and operational leadership to a portfolio of disability services. This role is central to ensuring that participants and their families remain at the heart of everything we do, driving high-quality, person-centred outcomes and meaningful community inclusion.

Reporting to the CEO, the General Manager will be accountable for:

Strategic & Organisational Leadership

Lead divisional strategy aligned to organisational goals and participant outcomes, driving innovation, continuous improvement, and sustainable impact in a changing disability landscape.

Participant & Family-Centred Outcomes

Design services and delivery with a strong focus on participant choice, control, dignity, and family engagement. Maintain a strong focus on measurable outcomes, experience, and quality of life for adults with disabilities.

Service Delivery, Quality & Compliance

Develop and maintain high-level partnerships with government, community organisations, and sector leaders. Drive consistent, high-quality practice across the portfolio.

Strategic Partnerships & External Engagement

Identify and leverage partnerships that enhance participant outcomes and organisational capability.

People, Culture & Leadership

Lead and mentor a team of managers, fostering accountability, high performance, and values-aligned leadership. Build a strong organisational culture that prioritises ethical practice, inclusion, and participant-centred service delivery.

Financial, Systems & Technical Governance

Hold accountability for financial performance, budgeting, forecasting, and resource allocation.

Ensure effective utilisation of CRMs, participant management systems, and financial platforms. Use data, technology, and performance insights to drive evidence-based decision-making.

Executive Profile

The successful candidate will demonstrate:

• Proven general management experience within the disability sector or a complex human services environment.
• In-depth understanding of trends, reforms, and challenges impacting adults with disabilities and their families.
• High level of technical competence, including navigating through CRMs, financial systems, and operational reporting.
• Demonstrated success in strategic partnership development and stakeholder engagement.
• Exceptional leadership, governance awareness, and decision-making capability.
• A values-driven leadership style with a genuine commitment to participant- and family-centred outcomes.

Selection Criteria

• Senior leadership experience overseeing NDIS-funded SIL and Day Programs across multi-site operations, with strong focus on occupancy, utilisation, and sustainability.
• Demonstrated commitment to person-centred practice, delivering high-quality participant outcomes, community inclusion, positive behaviour support, and family engagement.
• Extensive experience ensuring NDIS Practice Standards compliance in 24/7 environments, including safeguarding, incidents, restrictive practices, medication management, and audits.
• Proven capability leading managers and frontline teams in complex, shift-based services, with strengths in workforce planning, performance, and culture.
• Strong financial and operational management within NDIS pricing, supported by effective use of rostering, CRM, and participant management systems.

Why join us

• Executive leadership role with strategic influence and autonomy.
• Above industry pay rate including NFP benefits and a company-maintained car for work purposes
• Opportunity to shape the future of disability services at a senior level
• Purpose-driven organisation committed to excellence, inclusion, and meaningful outcomes

To apply

Write a cover letter addressing the Selection Criteria (max 2 pages) and attach a detailed resume.

Applications will be reviewed as received and interviews scheduled accordingly.

You must have the right to live and work in Australia.