EntryPart TimeEN
Part-Time Receptionist
Location: Brisbane Headquarters – Larapinta
Employment Type: Part-time
Remuneration: Competitive salary + benefits + career growth
About Fork Force Australia
Fork Force Australia Pty Ltd is one of the nation’s leading forklift providers, offering a complete range of sales, hire, parts and servicing solutions. With strong growth across Australia, we pride ourselves on delivering industry-leading products and services while creating long-term partnerships with our customers.Our high volume of business means excellent job security and exciting opportunities for career development.
The Role
As the Part-Time Receptionist at Fork Force Australia's Brisbane headquarters, you are the smiling face and friendly voice that sets the tone for our business. Working 4–5 hours per day (typically 7:30am to 11:30am/12:30pm, Monday to Friday), you’ll be the first point of contact for phone calls, walk-ins and guests — delivering outstanding first impressions and making every interaction feel professional, warm and efficient.
Beyond standard front desk duties, this role is ideal for someone who loves being at the heart of a business — supporting team energy, customer experience, and event coordination. You’ll assist with inbound call handling, data entry into our CRM, office administration, and even act as a concierge for guests and team functions. You'll also take ownership of coordinating internal events across our national network — bringing energy, flair and organisation to everything from BBQs to staff functions.
We’re seeking a vibrant, proactive team player who thrives on people contact, multitasking, and building positive culture. If you're the kind of person who remembers names, loves a good checklist, and gets joy from creating memorable moments — this is your time to shine.
Core Accountabilities
Reception & Front Desk Management
• Answer incoming phone calls and direct enquiries to the correct departments (Sales, Hire, Parts, Servicing, Admin)
• Greet visitors, customers and suppliers professionally and warmly upon arrival
• Manage visitor check-in and sign-out, and coordinate meeting room availability
• Provide basic information about the business, services and locations as needed
• Act as concierge for high-priority visitors — organising coffee, refreshments or lunch as appropriate
Lead Management & CRM Support
• Receive and process inbound leads submitted via phone, email or web
• Accurately enter all new leads into the CRM and assign to appropriate team members
• Ensure all interactions are recorded correctly and that urgent or high-value leads are escalated promptly
• Liaise with the Lead Receptionist and Sales Coordinators to ensure smooth lead flow and tracking
Office Administration
• Assist with light administrative tasks such as warranty registrations, CRM updates, phone system reconciliations or database checks
• Maintain a tidy and professional front office environment
• Manage ordering and restocking of office supplies, kitchen consumables and branded items as required
• Assist the Marketing team with campaign support and inbound call overflow when needed
Culture & Events Coordination
• Act as a local “culture champion” — helping to drive energy, fun and positivity across the Brisbane team
• Coordinate Fork Force’s national internal events across five branches (approx. 4–5 events per year) — including planning, logistics, communication, catering, and day-of execution
• Liaise with vendors, branches and staff to ensure seamless event rollout and strong engagement
• Capture feedback, photos or stories to support internal communications or social content (optional)
Special Requirements and Working Conditions
• Onsite role based at Fork Force Brisbane HQ in Larapinta
• Required availability is 4–5 hours per day, Monday to Friday, ideally starting at 7:30am
• Some flexibility required for earlier starts, event setup, or overflow support
• Occasional interstate event coordination support required (remote only – no travel expected)
Person Specification
Education / Certification
• Completion of Year 12 required; administration, customer service or events qualifications highly regarded
Experience
• 2+ years’ experience in a receptionist, front-of-house or customer-facing administrative role
• Experience using a CRM platform or customer database
• Exposure to inbound call handling, visitor management or basic lead allocation
• Experience coordinating small events, social functions or logistics preferred
• Prior exposure to a fast-paced, B2B or industrial business environment is an advantage
Personal Attributes
• Friendly, confident and energetic personality with a customer-first mindset
• Exceptional phone manner and interpersonal communication skills
• Impeccable attention to detail and organisational skills
• Able to multitask, prioritise and remain calm under pressure
• Naturally proactive — sees what needs doing and jumps in
• Well-presented, punctual, and committed to team culture
• Enjoys variety, people and creating positive experiences
• Other Duties
• Work in accordance with OH&S and Fork Force company values
• Meet agreed KPIs for service standards, accuracy and CRM input
• Assist the Lead Receptionist, Head of Marketing or Operations Team as needed
What You’ll Bring
Why Join Us?
How to Apply
If you’re passionate about customer service and want to be part of a dynamic, supportive team, we’d love to hear from you! Submit your resume and cover letter via the application link.
