Description
title: General Manager
Department: Operations
Reports To: Director
Position Type: Full-Time – Exempt
Shift/Schedule: 1st Shift, Monday - Friday
Salary Range: $95k to $130k/Yearly
Purpose of PositionManage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.
Values and Business Practices
- Customer First – We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a “Continuous Improvement Culture”
- We are committed to the safety of our employees and our equipment/facilities
Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc… Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc…
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency
- The ability to operate a profitable department.
- The ability to motivate and drive a team to meet and exceed department and company goals
- The ability to build a successful relationship with the customer.
- Working knowledge of warehouse operations and WMS.
Role ExpectationsProductivity / Efficiency
- Understand customer contract requirements.
- Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
- Perform cycle counts as detailed by the company or the customer and record system entries.
- Achieve Daily Revenue P & L Metric (overall green status)
- Daily Revenue P & L metric information to be current within 48 hours.
- Work with direct reports to implement corrective actions as needed based on weekly overall performance when metric is below green status. Exception on some customer accounts based on data availability.
- Manage overall equipment needs and supply ordering.
- Plan daily labor to inbound / outbound activity.
Safety
- Ensure that Safety Policies are being followed and enforced throughout the operation
- Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs. Include team members ensuring input of ideas and discussions to improve overall Safety awareness. Provide periodic updates on progress with Corrective Actions.
- Complete monthly audits
- Hoist Inspection Audit – weekly
- First Aid Medication Log – monthly
- Safety Board Information Review – monthly
- Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc… (electronic /paper) – daily
SOP’s – Policies, Procedures, Work Instructions
- Complete SOP monthly reviews by required due dates.
- Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.
- Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees via the SOP and are added to the established customer folder on the company “S” drive.
Quality
- No Customer loss due to Quality / Performance issues
- Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
- Experience Organic Growth with existing customers
- Positive Customer Experience
- Corrective Action Requests – CARs
- Meet or exceed KPI metric Objectives
- Ensure all information sent out of the department is accurate and any errors are tracked.
Training
- Follow the established Training Program C.G.GE.006.
- Ensure that training of employees is documented.
- Operations & Safety Checklists completed per the Training Program.
- Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Food Safety
- Ensure that your buildings and areas of responsibility are in an audit & tour ready posture.
- 3rd Party Audits (AIB, SQF, Customer conducted audits, etc…)
- Scoring objective (Passing (Pass or Fail), Excellent Range – 950 and above, etc.)
- Negative / Non-passing results will be reviewed with affected management team members
- Complete accurately and record audits by required due dates.
- Facility Audit – monthly
- Rodent Log - weekly
- Glass Breakage Audit – monthly (as required by customer)
- Master Sanitation Checklist – daily, weekly, monthly
Food Safety & Quality:
- Follow food/safety SOPs and AIB standards
- Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.
Storage
- Maximize the storage density by following the customer’s or the company’s direction.
- Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.
