About the job:
You’ll be based in our Vilnius office (Lvivo Street 101), joining a team of about 50 people. You’ll get to work closely with the Reykjavik-based team, too.
We have a rotating shift system (including weekends), with each shift lasting up to 8 hours.
The service hours depend on the season: from September to April the latest shift ends at 1:30 AM. From May to August the latest shift ends at 10:00 PM.
What you’ll be doing:
- Providing correct and thorough information to customers about Arctic Adventure’s products, policies, and services
- Resolving product or service problems by clarifying the customer‘s needs while maintaining a positive, empathetic, and professional attitude toward customers and colleagues
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Learn about Arctic Adventure’s products and services and keep up to date with changes
- Take care of the image of the company by providing outstanding service at all times
- Collaborate with our Iceland-based operations team and local partners when service recoveries are needed
- Manage and optimize group bookings with in-house and outside service providers
- Make sure every tourist group and each customer is taken care of and ready for the best travel experience
The perks:
- Hybrid work: 2 days per week from home after your trial period
- An international team with colleagues always has your back
- Additional health insurance to prioritize your well-being
- Equipped office with fresh fruits, hot drinks, pool table, and foosball
- Team breakfast once per week
- Opportunities for both personal and professional development
- Company outings or in-office team events
Who you are when you are the perfect fit:
- You are able to work shifts in the office
- We use English in our daily communications, so you need to speak and write it very well
- You thrive when solving issues for customers and co-workers in a joyful, polite, and service-minded manner
- You can work on multiple projects, independently as well as in a team, and remain flexible while finishing tasks on time
- Empathy and an open mind towards people and solutions are second nature to you
- You celebrate and give constructive feedback, love to learn new things, and develop as a professional and as a person
- If we asked your friends to describe you, they’d say you’re an excellent problem solver, a great communicator, and a team player
- You have experience working on the common office software, are not afraid to ask questions, and are eager to learn.
Salary is EUR 1.100 net.
