Community Manager - Edmonton Join Our Team at Strategic Group Ready to grow your career with one of Canada’s leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive. About Us At Strategic Group, our purpose is simple: Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities. As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what’s possible. Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities. Guided by our mantra, “Creating value others can’t, by seeing what others don’t,”we take pride in crafting unique solutions that leave a lasting legacy. Our Values At Strategic Group, our values guide everything we do: • Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction. • Innovative: Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss. • Growth-Oriented: We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities. • Optimistic: With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun. If you’re ready to join a team that thinks boldly, acts innovatively, and works collaboratively, we’d love to hear from you! Position Overview We are seeking a proactive, relationship-focused Community Manager to oversee the day-to-day operations of our residential properties while fostering a welcoming and engaging community environment for residents. This role blends administrative expertise with community management, ensuring smooth property operations, exceptional resident experiences, and strong communication across stakeholders. Applicants should be flexible and available to work some evenings and weekends as required. Key Responsibilities Administrative and Tenant Management • Manage tenant correspondence, work orders, service requests, and accounts payable invoice coding. • Review leases, prepare lease abstracts, and accurately input data into property management systems. • Coordinate tenant move-ins and move-outs, including collection of required documentation and the distribution of welcome packages. • Issue demand, default, and termination notices in compliance with the Residential Tenancy Act (RTA). • Market the community to prospective residents, conduct tours, and facilitate lease agreements. • Develop strong relationships across the organization to ensure smooth information flow. • Participate in and lead community events, special projects, and resident engagement initiatives. Community Relations and Resident Experience • Promote a vibrant, inclusive, and service-oriented community environment. • Provide residents with information on amenities, local services, emergency procedures, and community guidelines. • Respond promptly and professionally to resident concerns, complaints, and rule violations. • Support community programming designed to enhance tenant satisfaction and retention. Property Readiness and Maintenance Coordination • Conduct weekly inspections of the building, grounds, and vacant suites, as well as annual suite inspections. • Ensure suites are market-ready, clean, and well-maintained. • Coordinate maintenance, repairs, and contractor work to uphold property standards. • Maintain accurate distribution materials such as pricing, floor plans, and move-in incentives for potential tenants. Financial Management and Reporting • Support rent collection, track arrears, and prepare accounts receivable reports and reconciliations. • Conduct monthly rent roll and PAD report reviews. • Assist with annual budget preparation and review RFPs and contracts. • Prepare monthly management/ownership reports, including variance explanations. • Collect check meter readings and process tenant chargebacks. • Assist in verifying CAM and tax information for year-end adjustments. Compliance and Property Standards • Enforce property rules and regulations in accordance with the RTA and lease agreements. • Ensure accurate assignment of parking stalls and storage units. • Maintain compliance documentation and uphold safety and property standards. Qualifications • 3+ years of experience in residential property administration or management. • Strong understanding of lease audits, rent rolls, accounts receivable, and financial reporting. • Knowledge of the Residential Tenancy Act and property management best practices. • Proficiency in Microsoft Office (especially Excel); experience with Yardi Voyager or similar software is an asset. • Excellent interpersonal, customer service, and communication skills. • Ability to build positive relationships with tenants, vendors, contractors, and colleagues. • Strong organizational skills with attention to detail and the ability to manage shifting priorities. Our Culture & Benefits At Strategic Group, we’re committed to helping you build a career you’re excited about. If you’re passionate about working with a dynamic, motivated team in a fast-paced environment, please submit your resume and cover letter today, and join us in making an impact. We are proud to be an equal opportunity employer and celebrate diversity in all its forms. Our inclusive workplace ensures every employee feels valued and empowered to bring their best self to work. As part of the Strategic Group team, you’ll enjoy a competitive compensation package, including an extended health and dental benefits plan, company events, flex days, and more. This position is based in Edmonton, Alberta. Applicants must be located in Edmonton or the surrounding area. We appreciate all applications, however, only candidates selected for an interview will be contacted.
