Supporter Engagement Manager FTC

🚁 Join Our Lifesaving Team 🚁

Supporter Engagement Manager - FTC until January 2027

Full Job Description: Supporter Engagement Manager

📍 Location: Rugby, CV21 3RQ

🕒  Hours: Full time, 37.5 hpw

Provisional Interview Date: 26th March 

Benefits: Benefits Summary

An exciting opportunity to join our MarComms team as a Supporter Engagement Manager on a fixed‑term basis, where you’ll play a key role in shaping and strengthening our Supporter Journey and driving forward our Digital Fundraising activity.

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Core working hours 10:00am – 15:00 pm
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service

✨ What You’ll Be Doing:

• Develop, design and implement automated marketing journeys and emails campaigns that enhance supporter engagement and retention.
• Manage the end-to-end process of fundraising event delivery through our events platform Funraisin’, including liaising with the third-party provider.
• Stakeholder management is essential as the role will involve co-ordinating projects which require a collaborative approach
• Performance Analysis and Reporting: Track, analyse, and report on digital marketing performance, using data insights to refine and optimise strategies.
• Compliance and Best Practices: Ensure all digital activities are compliant with data protection and safeguarding regulations and uphold best practices in digital marketing.

🚀 What We’re Looking For:

• Experience in supporter or customer journey mapping, marketing automation, or CRM-driven engagement strategies.
• Strong knowledge of DotDigital or similar marketing automation platforms.
• A data-driven mindset, with the ability to analyse supporter behaviour and optimise journeys accordingly.
• Experience in personalisation, segmentation, and multi-channel engagement.
• A creative thinker who understands the balance between driving revenue and delivering exceptional supporter experiences.

💛 What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. 

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. 

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.