After Hours & Administrative Support Officer

Job Title: After Hours & Administrative SUpport

Location: Canberra, Australian Capital Territory 2601, Australia

Role Type: Full-time

Experience Level: Varied

Closing Date: 16 March, 2026

Approximate Salary (depending on penalty rates): $85,000+ per annum

Background:

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability's vision is to provide personalised, flexible and professional supports through the provision of More Support, Less Admin and delivering high quality, customised and easy-to access supports.

The role:

We are looking for an additional experienced and eager individual to assist to manage our Support Services across both our day and after hours teams. As a provider of services to Children, Youth, Families and people with Disabilities, we receive constant engagement from our Staff, Stakeholders and Clients and you'll be responsible to assist to manage risks associated to our clients, staff and stakeholders.

We are looking for people who are adaptable, flexible and creative to design, develop and provide feedback around the After Hours and Quality Frameworks developed by Capability Support.

You will be responsible for assisting to respond to all enquiries from our Staff Members, Clients and Stakeholders across both the day and evening teams, and communicating proactively and reactively to all teams.

At times, you will be requested to work the After Hours role in times of leave / absence from our existing After Hours Team.

The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.

The benefits:

In addition to working for a cutting-edge, innovative and supportive team, you will receive:

• Market leading pay-rates
• Ongoing certified training and development
• Employee Assistance Program
• Professional and career development
• Work with a progressive, cutting edge organisation
• A wholly inclusive office environment with a supportive team dedicated to your development and success

The responsibilities:

• Provide comprehensive remote assistance to frontline Capability Staff Members
• Provide qualitative checks and tasks for the people supported by Capability
• Build rapport and relationships with stakeholders, frontline staff members and clients of Capability
• Provide detailed reports and feedback to the Support Services Team
• Complete administrative tasks to assist Family, Disability and Corporate services.
• Provide operational support to Support Services, including but not limited to referrals processing, rostering, scheduling and other ad hoc duties.
• Support the onboarding of frontline staff members
• Ensure all records are kept to a high standard and uphold confidentiality
• Maintain compliance with comprehensive compliant requirements
• Adhering to available practice standards, guidance and support methodology with guidance from Capability Support
• Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability
• Assist in the accurate and detailed reporting of incidents
• Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.

The requirements:

• Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
• A knowledge of trauma, or complex behaviours is also seen as an advantage.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Availability to work outside of the standard hours at times.
• Excellent literacy and writing skills
• Working with Vulnerable People Card (Or ability to obtain one)
• CYPS Suitability Clearance (or ability to obtain one)
• Valid police check (or willingness to undertake one)

Roster

12pm to 8pm Monday to Friday.

(After Hours works from 4pm to Midnight Monday to Friday, and on weekends).

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector. If you require additional support to complete this application, please contact us directly.

If you have any questions about this recruitment, please do not hesitate to contact Claire Main on 1300 22 22 77 or enquiries@capabilitysupport.com.au

We look forward to hearing from you.