M-Pesa Africa: Manager HR Reporting, Insights & Decision support (Re-advertised)

M-Pesa is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion. M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments.

With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Egypt, Ethiopia, and Mozambique.

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.

Role purpose:

The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions. Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

HR Reporting & Analytics

• Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
• Contribute to HR budgeting cycles through data-driven workforce cost.

Decision Support

• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management

• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
• Monitor and report on all employee and contractor movements and role changes across the organization.

Other HR initiatives

• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
• Lead or support special projects that enhance HR operational excellence and strategic impact.

Core competencies, knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organizational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.