About Certify:At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role:As a pivotal member of the team, you will be responsible for supporting the implementation and onboarding process for new client partners at CertifyOS, including facilitating Provider Data Management (PDM) configuration for clients seeking to expand their scope of services. This involves working closely with the Implementation leader, internal partner teams, and client stakeholders to execute the standard process for the successful implementation of the CertifyOS Provider Data Management product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success. Additionally, you will participate in the Provider Data Management feedback loop to optimize existing processes and tooling, and, as a pioneer in this new role, provide feedback and suggestions for its continued development.
What you’ll do:In this role, you will support the implementation and onboarding process for new client partners, managing multiple implementations simultaneously. You will work cross-functionally with key stakeholders from various teams, utilizing multiple tools to drive successful PDM configuration and launch. A key part of the role is supporting clients as they complete standard implementation tasks and learn to use the CertifyOS platform, which includes generating supporting implementation documentation to drive client alignment and successful PDM configuration. You will be expected to maintain a seamless client experience from contract execution to go-live, demonstrate critical thinking through creative problem solving and risk mitigation for client implementations, and be responsible for tactical setup work to ensure a timely and complete go-live for Provider Data Management clients.
What you’ll need:
- Required
- 5+ years of professional experience overall
- 3+ years of experience in software implementation, project management, or a management consulting role
- Excellent organizational skills and a strong detail-oriented mindset
- Strong critical thinking and problem-solving skills
- Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences
- Ability to interact and collaborate with product, engineering, and operations teams both internally and externally
- Ability to give and receive feedback and think critically about how to drive efficiency in the CertifyOS Implementation process
- Ability to work US based hours (EST preferred)
- Preferred
- Strong understanding of provider data management universe
- Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)
- Experience with Python, SQL, and/or GCP
At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community. 
