At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
SUMMARY The Coordinator of Employer Relationships supports the Director and Management Team by overseeing the strategic development, coordination, and daily operations of all employer focused activities within the Integrated Employment Services (IES) model. This role provides direct supervision and leadership to a team of Employer Liaisons, ensuring high quality job development, employer engagement, job matching, placement, and retention services. A secondary but critical focus of this role is fostering team coaching, cross team collaboration, and strong inclusive communication practices. The Coordinator plays a key role in building a cohesive, high performing team environment where staff are supported, empowered, and aligned in delivering exceptional client and employer experiences. The Coordinator ensures employer engagement strategies align with labour market needs, organizational goals, and Employment Ontario performance standards. This position also supports continuous quality improvement, ensures accuracy across data systems, and strengthens relationships with both employers and community partners.
DUTIES AND RESPONSIBILITIES Operational Responsibilities • Coordinate and oversee employer related ES activities including outreach, job development, hiring events, employer engagement, and placement coordination. • Ensure all employer-facing activities align with ES guidelines, labour market needs, and internal performance expectations. • Oversee scheduling, workflow, and daily operational tasks for the designated Employer Liaison team. • Ensure consistency and accuracy in employer and participant documentation across all databases • Monitor employer-related targets including placements, employer engagement, incentives, outcomes, and retention. • Oversee the employer incentive budgets for all liaisons across 7 sites, ensuring accuracy and timely communication with internal finance teams, management, and funders as required
Supervisory, Team Coaching & Leadership Responsibilities • Provide direct supervision, coaching, and performance management to all Employer Liaisons, across all Achev employment locations in the GTA and York Region, focusing on skill development, growth, and service excellence. • Foster a culture of collaboration, inclusive communication, and shared problem solving within the Employer Liaison team and across departments. • Support staff in navigating complex employer issues, workplace challenges, and accommodation needs. • Review and approve training plans, placement agreements, and incentive proposals prepared by Employer Liaisons. • Conduct regular file audits to ensure quality, accuracy, compliance, and consistency. • Lead inclusive, effective team meetings and 1:1 coaching sessions to strengthen communication and alignment. • Identify staff training needs and coordinate professional development opportunities with management • Participate in the recruitment, onboarding, and training of new Employer Liaison staff. • Oversee team schedule and provide back up support as needed for front line and management
Financial Administration • Work with the Management Team to establish budgets related to employer incentives and placement activities. • Oversee and monitor the administration of participant placement incentives and employer supports. • Ensure expenditures align with quarterly budget allocations and Employment Ontario guidelines. • Track and report on employer related financial activity.
Program Reporting • Prepare monthly reports on placements, employer engagement, and incentive utilization. • Contribute employer related data to monthly and quarterly funder reports • Provide weekly performance updates to the Sr. Manager of Employer Relationships regarding employer engagement trends and emerging issues.
Employer Outreach & Partnership Development • Lead efforts to expand and strengthen employer partnerships across industries and sectors in line with management strategy • Represent the organization professionally at employer meetings, workforce tables, sector events, and recruitment activities. • Guide and support Employer Liaison outreach efforts to ensure consistent, inclusive, and professional employer engagement. • Develop and implement an annual Employer Outreach and Marketing Plan to enhance visibility and build strong employer relationships.
Program Evaluation & Continuous Improvement • Review data regularly to assess performance and implement timely improvements. • Analyze labour market trends, employer feedback, and internal performance data to inform planning and strategic adjustments. • Incorporate employer and participant feedback to refine employer engagement strategies and improve service quality. • Implement corrective action plans when performance targets or service standards are not met.
Other Duties • Support cross program collaboration, community partnerships, and organizational initiatives as required. • Perform additional responsibilities related to employer engagement and Employment Services operations as needed.
QUALIFICATIONS • College Diploma or University Degree in a related discipline preferred • Minimum 2 years of experience in a leadership, supervisory, or coordination role. • Minimum 2 years in an Employment Services coordinating or senior job development role. • Strong knowledge of Employment Ontario guidelines, employer engagement, workforce development, and local labour market trends. • Experience with complex case management databases an asset, EOIS, CAMS, FFAI, or CaseFlo preferred • Demonstrated ability to supervise staff, provide coaching, and lead teams effectively. • Proven ability to foster collaborative teamwork, inclusive communication, and supportive coaching environments. • Strong relationship building skills with employers, community partners, and internal teams. • Experience managing budgets, incentives, and program expenditures. • Excellent written, verbal, and interpersonal communication skills. • Highly organized with strong time management skills and the ability to manage multiple priorities with successful outcomes. • Proficiency in Microsoft Office, web based platforms, and employment-related digital tools. • Ability to work evenings, weekends, or split shifts as needed. • Ability and willingness to travel and work across Peel, York, and Toronto required. • Access to a vehicle is an asset
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
