Description
Job Title: Health & Social Services (HSS) Case Manager
Grade: P1-P3
FLSA Status: Non-Exempt
Department: Health & Social Services
Assignment Category: Regular, Full-Time
Hours per day: 8
Location: Varies, based on Addendum
Reports to one: Senior Program Manager – Supportive Housing
Job Purpose
The HSS Case Manager works independently and collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.
Who We Are
Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults.
Our Mission: Helping seniors in poverty live healthy and fulfilling lives.
Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.
Our Core Values:
Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.
Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.
Integrity – Representing the values of honesty, trust, and transparency within our community.
Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.
Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.
Intentional Involvement – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.
Top Workplace Award Recipient
Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from 2019-2025.
Role Addendums Title: HSS Case Manager – Supportive Housing Reports To: HSS Program Manager – Supportive Housing Location: Various
- Collaborates with the Activities and Volunteer Department to organize and facilitate community-building activities including but not limited to cultural celebrations, large and small group social events, holiday celebrations, skill building, and informational workshops.
- Conducts outreach within the supportive housing community to inform and educate older adults on relevant subject matter.
- Facilitates collaborative relationships with other community partners to bring resources to different housing sites.
- Ensures excellent service provision to older adults at various supportive housing sites throughout the city and county of San Diego
- Interfaces with property management to assist with initial lease ups, conflict resolution, tenancy issues and provide eviction prevention services.
- Conducts welfare checks through the Peace of Mind (POM) program in collaboration with the property management team to proactively support the well-being of all residents involved across the supportive housing sites.
- Provides flexible support across multiple sites, ensuring coverage and continuity of operations and services as needed.
- Collaborates with the Health Education team to identify residents with medical challenges and facilitate referrals to appropriate services as needed.
- Assist in identifying success stories for grant reporting and applications to showcase the impact of Serving Seniors’ programs and initiatives.
- Provides crisis intervention by contacting emergency services when necessary and coordinating mental health referrals to ensure timely and appropriate support for residents in distress.
- Delivers culturally
Requirements
Job Duties and Responsibilities
- Connects clients to both in-house and community resources.
- Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators
- Updates and manages community resources listings.
- Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
- Provides advocacy and outreach to the community and fellow stakeholders.
- Manages a caseload dependent upon both walk-in and appointment hours.
- Demonstrates commitment to the values, vision, and mission of Serving Seniors
- Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
- Conducts Universal Senior Assessment as applicable.
- Represents Serving Seniors at community meetings specific to older the adult population.
- Effectively communicates with multidisciplinary team members through regular coordination.
- Recognizes how individual performance affects overall agency goals and objectives.
- Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams)
- Complies with budgetary guidelines.
- Performs other duties as assigned.
Required Qualifications
- Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require a degree in a specialized field, e.g., social work.
- Bilingual Spanish preferred
Preferred Skills
- Excellent analytical, verbal, and written communication skills; ability to establish rapport.
- Strongly defined sense of professional boundaries
- Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
- A positive attitude, desire to learn and grow, and aspirations to lead.
- Ability to maintain professional capacity during crisis situations.
- Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
- Ability to work independently and within a team-based approach, multi-task, and set priorities to meet deadlines.
- Possesses excellent organizational skills.
- Ability to work collaboratively with both internal and external partners.
- High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems
Physical Demands and Work Environment
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods whilst meeting with clients and is regularly exposed to the normal risks of working in an office environment.
Schedule: Mon. - Fri. Full time day hours flexible start time between 7:30am or 8am - 4:30pm
Why our current employees enjoy working for us:
- We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
- We offer paid holidays and paid time off to all employees
- We offer a floating holiday to all employees
- We offer up to a 3% match on 403(b) retirement plans, to all employees
- We’ve been voted a best place to work for over five years in San Diego
- We are a stable company with over 50 years of experience
- We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals
Pay: Range is $24 - $26.50 per hr DOE
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
