Collections Specialist

Purpose:

Following pre-established guidelines and following company policies and procedures, a Collections Specialist contacts client and collects outstanding payments. They also establish a balance between maintaining trustful relationships and ensuring timely payments.

Duties and Responsibilities:

• Monitors assigned accounts to identify outstanding debts
• Investigates historical data for each debt or bill
• Locates and contacts clients to ask about their overdue payments
• Takes actions to encourage timely debt payments
• Processes payments and refunds
• Resolves billing and customer credit issues
• Updates account status records and collection efforts
• Reports on collection activity and accounts receivable status
• Comfortable working with monthly collections goals
• Performs other duties as assigned or required
• Monitors Lien Expiration dates and makes recommendations to protect lien rights

Requirements

Education

• High school diploma, GED, or equivalent certification.

Experience

• 2+ years’ experience in an office support function such as collections, collections support, billing or similar role.  Experience/knowledge in mechanic liens preferred.

Skills/Knowledge

• Moderate knowledge of billing procedures, collection techniques (e.g. skip tracing), and laws related to debt collection (e.g. FDCPA)
• Advanced knowledge of Microsoft Excel and other Microsoft Office programs

• Moderate level communications skills - must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence
• Moderate ability to effectively present information in one-on-one and small group situations to other employees of the organization

• Advanced problem-solving skills

 

 

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is in a typical office setting.

 

About Maxim Crane:

Maxim Crane is a coast-to-coast crane rental and lift solutions company specializing in crane rental and turnkey lifting services including operated, maintained, and bare rentals. As specialists within our field, we offer innovative solutions to meet your project’s needs. Situated in over 60 locations, each branch can provide management services; including transportation, risk management, and safety and insurance programs that are unparalleled in the industry.

 

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.