Purpose of the Job
Focal Point of Contact with clients for freight related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines after identifying the best solution for the customer.
Job Description
- Coordinate with sales team, agents & Aramex offices to ensure all RFQ’s are answered & ensure to achieve their target.
- Communicate to sales, agents & Aramex offices for any new offers and/or promotions that customers can benefit from.
- Approach airline & vendors for net cost.
- Negotiate & follow the airlines policies, trucker, clearance vendors & push to for reduced costs.
- Maintain good relationship with vendors (airlines, trucking suppliers, packing companies) for proper handling.
- Up-load all quotations on system.
- Follow day to day shipments with airlines & vendors.
- Follow the payment flow to airlines & vendors in case any delays or discrepancies.
- Interfere with accounting team to facilitate any payment issues for vendors & airlines.
- Follow the files closing closely with invoicing & settle the cases showing losses or agents debates.
Job Requirements - Experience and Education
- Bachelor’s degree in logistics field will be preferable.
- 2-3 years relevant working experience freight forwarder (Export Air freight Sector is a must).
- Minimum 2 year experience with directly handling airline bookings.
- Good working knowledge in MS Office applications, especially MS Word and MS Excel. Knowledge in MS Access is a plus.
- Excellent knowledge of MS Excel intermediates to advance formulas and macros.
- Excellent verbal and written communication skills in English.
- Strong coordination skills among various work groups and with different levels.
- Good organizational and problem-solving skills.
- Proactive team player and able to work in a fast-paced environment.
- Flexibility to do overtime during certain time of the year.
- Work location in airport, so preferred residential nearby.
Leadership Behaviors
Building Outstanding TeamsCollaborate & break silosExecution & AccountabilityExternal focusGrowth mindsetInclusionInnovationSetting a clear directionSimplification
Skills
Attention To DetailsCommunication SkillsCross Functional Relationship ManagementCustomer Service OrientationFlexibility And AdaptabilityInterpersonal SkillsProduct KnowledgeTeamworkTime Management
