Government and Public Sector- Operations, Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Senior Associate

Job Description & Summary

A career in Government and Public Sector (G&PS) Operations and Procurement (Ops & Proc) team within the Consulting Practice, will provide you with the opportunity to work in a dynamic environment that adapts to the quick changing needs of the public sector community while upholding principles of transparency, compliance and efficiency. The Operations & Procurement team will provide you with the opportunity to help government and public sector organizations with their business transformation initiatives, bridging the gap between business and technology.

We focus on a series of service offerings such as:
-Digital and operations transformations: Enabling digital and operations transformations’ design and execution.
-Service delivery and program excellence: Aligning our clients’ services and programs to strategy to deliver performance and outcomes.
-Productivity and operations optimization: Unlocking efficiencies, including clearing existing process bottlenecks leading to enhanced productivity, and optimizing costs effectively aligning resources to strategy.

By providing tailored expertise and solutions, our consultants play a pivotal role in driving positive change within organizations to improve services provided to citizens.

The Opportunity:  

As a Government and Public Sector Operations, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: 

• Working with other talented PwC professionals on high-profile engagements in a delivery role in a broad range of topics including:  

• • Business transformations design and execution, including program and project management and benefits analysis / business case support  

  • Business architecture to inform solution design 

  • Operational readiness, including impact assessment of legislation / policy on strategy (and vice versa)   

  • Performance frameworks and evaluation 

  • Service Delivery Model (SDM) development and options analysis 

  • Program implementation and transition support  

  • Fit for purpose service / program review and evaluation 

  • Target Operating Model (TOM) design and options analysis 

  • Business process design / re-engineering and productivity / cost optimization 

• Enhancing and fostering relationships with your clients by actively broadening your understanding of their industries and emerging technologies impacting them and start sharing knowledge and market insights and PwC points of view. 

• Bringing potential sales / business opportunities to project lead’s attention. 

• Playing a key role in client interactions, understanding their operational challenges, helping to define objectives and strategies, and positioning yourself as a strategic advisor to your clients. Leading and/or supporting client workshops, facilitation, interviews, and data collection efforts. 

• Leading small to medium-sized project tasks and teams, ensuring project plans, timelines, and deliverables are met. Effectively delegating tasks and providing direction and support to more junior team members. 

• Raising risks and issues as well as mitigation strategies with your project team as they arise.  

• Demonstrating an increased breadth of experience and knowledge in leveraging tools and techniques for problem solving. Understanding the application of emerging analytical techniques and how they can be used to solve the problems our clients face within the constraints of an engagement. 

• Leading or assisting in conducting in-depth data analysis, market research, and benchmarking to develop actionable insights. Working closely with the client team to assess existing business, pinpointing areas for improvement, and devising strategies for optimization. 

• Creating and presenting reports and presentations that convey findings, recommendations, and project progress to clients. Maintaining thorough project documentation and ensuring data accuracy and quality throughout. 

• Providing mentorship and guidance to junior team members, fostering their growth and development within the firm.  

• Staying current with industry trends, best practices, and emerging technologies and their impact on our clients. 

• Developing a thorough understanding of technical areas within G&PS Ops & Proc service offerings and establishing a strong foundation of knowledge regarding PwC’s available intellectual capital. Participating in thought leadership to begin to formulate positions on priorities, challenges, and opportunities within government and public industry, a specific sub-sector or across service offerings. 

• Assisting the team in business development activities and supporting internal projects and practice development opportunities in addition to client delivery.  

What You'll Bring: 
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 3-5 years' experience with project-based work in the public sector OR exposure to a consulting environment

• PMP, CSM, CBAP, CMC and Six Lean Six Sigma certifications are considered an asset.

• Experience and proficiency in data analysis and interpretation, process mapping and optimization, efficiency improvement, performance management, market research and analysis, and knowledge of organizational design and transformation are considered a great asset. 

• Experience in supporting large, complex system related implementations (e.g. SaaS, HCM, ERP implementation)

• Strong data modeling and visualization skills, including knowledge and proficiency in tools such as Microsoft Excel, Microsoft PowerBI, etc., is considered a strong asset. 

• Experience using AI tools to improve productivity and process efficiency 

• Experience taking ownership of quality management for team members’ work. 

• Strong analytical and problem-solving skills, critical thinking, and the ability to produce high quality deliverables that create sustainable value. 

• Excellent communication (written and verbal) and interpersonal skills as well as being open minded to different perspectives and ways of working. Ability to take ownership over career development. Ability to translate technical or complicated information into simple language others understand. 

• Effective leadership and project management skills, including experience delegating and managing work assignments to other team members and clearly communicating expectations and accountability.  

• Demonstrated experience working in an agile way, including comfortability working in ambiguity and reprioritizing as required.  

• Ability to mentor and develop other team members through actively seeking opportunities for them to deliver impactful results in a safe environment. 

• Presentation and report writing skills for client communication. 

• Deep interest in the government and public sector industry, with at least a fundamental understanding of the different types of government and public sector entities, their structures, policies, and regulations. 

• Interest in learning about emerging technologies and how they can be leveraged to drive impact in client work as well as work internal to PwC.  

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives. 

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC  

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level.

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:  https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence, Operational Performance Management (OPM) {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).