Regional Manager, Customer Success - Key Accounts

Are you excited by leading teams that help the world’s largest law firms transform how they work with technology?

Do you enjoy shaping customer success strategies that deliver measurable value and long‑term partnerships?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role
The Regional Manager, Customer Success leads a regional team supporting LexisNexis’s largest law firm customers, helping them adopt and integrate research, drafting, analytics, and AI-powered workflow solutions into daily legal work. This role owns the regional customer success strategy for key accounts, focusing on value realization, workflow transformation, retention, and usage growth. The role combines people leadership, strategic account ownership, and a modern, data-driven customer success approach.

Responsibilities

• Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers
• Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value
• Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows
• Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews
• Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts
• Drive deeper integration of LexisNexis solutions into customer workflows and business processes
• Represent the voice of the customer by sharing insights and feedback with internal stakeholders
• Support transformation initiatives that improve customer outcomes across the full lifecycle

Requirements

• Experience working with law firms, legal professionals, or legal technology environments
• Proven people leadership experience in customer success, enterprise software, consulting, or strategic account roles
• Strong understanding of large law firm workflows and stakeholder dynamics
• Ability to coach teams on executive engagement, change management, and value-based customer conversations
• Experience using customer health, engagement, and usage data to inform account strategy and improve retention
• Comfort working cross-functionally in complex, matrixed organizations
• Proficiency with CRM, customer success, analytics, and enablement tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
• Familiarity with AI-powered technologies and their application in professional workflows

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $93,600 - $173,800. Total Target Cash Range: $144,100 - $267,400. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. U.S. National Base Pay Range: $98,500 - $183,000. Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $98,500 - $183,000. Total Target Cash Range for CO is $151,700 - $281,500. Base Pay Range for IL is $103,400 - $192,200. Total Target Cash Range for IL is $159,200 - $295,600. Base Pay Range for Chicago, IL is $108,400 - $201,200. Total Target Cash Range for Chicago, IL is $166,900 - $309,700. Base Pay Range for MD is $103,400 - $192,200. Total Target Cash Range for MD is $159,200 - $295,600. Base Pay Range for NY is $108,400 - $201,200. Total Target Cash Range for NY is $166,900 - $309,700. Base Pay Range for New York City is $118,200 - $219,600. Total Target Cash for New York City is $182,000 - $337,800. Base Pay Range for Rochester, NY is $98,500 - $183,000. Total Target Cash Range for Rochester, NY is $151,700 - $281,500. Base Pay Range for OH is $93,600 - $173,800. Total Target Cash Range for OH is $144,100 - $267,400. Base Pay Range for NJ is $119,196 - $190,404. Total Target Cash Range for NJ is $183,645 - $293,355. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 05/29/2026.

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