Pay: $15.75/hour + Performance-based tiers
Location: Hybrid (Tuesday, Wednesday, Thursday in-office)
Schedule: Monday - Friday 6-3, 7-4, or 8 am - 5 pm Mountain Time
Overview
Correction Specialists are the final line of defense in ensuring accurate utility provider payments and resolving client funding discrepancies. This role is critical to maintaining financial accuracy, client satisfaction, and data integrity across the organization.
We’ve seen success in Correction Specialists who demonstrate the following strengths:
- Ability to quickly learn new software systems and accurately research complex issues.
- Strong attention to detail with a knack for identifying and correcting data discrepancies.
- Self-motivated and comfortable working independently to investigate and resolve inconsistencies.
- Excellent critical thinking and problem-solving skills.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment
Responsibilities
- Investigate and resolve billing errors related to provider payments and client funding.
- Promptly process invoice corrections, including advancing, retracting, or refunding payments as needed.
- Determine the root cause of billing issues and take corrective actions to ensure payments are issued to the correct providers and appropriate funds are refunded or requested from clients.
- Collaborate with internal teams to resolve discrepancies and prevent future errors.
- Maintain thorough documentation of all actions taken and support data accuracy within financial systems.
- Contribute to the improvement of processes that support payment integrity and client trust.
Preferred Skill
- Comfortable using a computer and multitasking through multiple computer programs
- Experience in billing, payments, or finance operations preferred.
- Strong analytical and problem-solving skills enabling you to solve problems using the resources and tools available
- Experience with Google Suite (Gmail, Calendar, Chat, Meet), preferred
- Excellent communication and documentation skills.
- Comfortable working in a fast-paced, team-oriented environment.
- High attention to detail which results in excellent accuracy.
Qualifications
Education
- High School diploma, GED, or equivalent
