SUMMARY
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
- Maintains customer satisfaction by providing solutions to concerns
- Learns and uses the three E’s: Engagement, Educate, Empowerment
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Understand all aspects of the cashier/bagger position
- Supervises front end cleanliness and organization
- Controls traffic flow on the front end through the Queue system
- Ensures compliance with all laws, policies and procedures through regular front end management
- Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor
KEY ATTRIBUTES
- Passion/purpose
- Foodie/farmer
- Thirst for knowledge/curious/inquisitive
- People enthusiast/outgoing
- Genuine
- Good communicator/desire to share
- Trendy/fun
- Honest
- Techie
- Friendly
- Leadership skills
- People/Communication skills
- Integrity
- Ability to multi-task
- High energy level
- Adaptability
SUPERVISORY RESPONSIBILITIES
- Manages 3-12 Associates on the front end.
- Follows NFI policies and applicable federal, state and local laws.
- Assign and direct work
- Address complaints and resolves problems
EDUCATION and/or EXPERIENCE
- There is no required education and/or experience
LANGUAGE SKILLS
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write routine reports and correspondence.
- Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
- Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS
- There is no required certifications, licenses, or registrations
RECOMMENDED EQUIPMENT
- Slip resistant shoes with closed toe and heel
- Ladder
- Stepladder
- Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Communicate with associates and customers
- Lift and/or move up to 15 pounds
Frequently (Between 1/3 to 2/3 of the time)
- Overhead lifting
- Climb
- Balance
- Lift and/or move up to 25 pounds
Occasionally (Less than 1/3 of the time)
- Sit
- Crawl
- Smell
- Lift and/or move up to 50 pounds
Vision
- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
- Risk of electrical shock
- Outdoor weather conditions from exterior doors
Noise Level
PAY RANGE (depends on industry experience)
$16 up to $18/hour
BENEFITS (eligibility based on full-time/part-time status)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- MI Earned Sick Time (ESTA)
- Retirement Plans
- Employee Assistance Program
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
