Production Support

At Axians, we value talent, not labels. 

We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination. 

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation. 


 💻 THE ROLE

We are looking for a #TechTalent to work as a Production Support for a national project.


🙂 YOUR DAY TO DAY

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
• Install, test, configure and provide technical advice on Microsoft platforms;
• Install workstations, peripheral equipment and software;
• Maintain daily performance of computer systems;
• Respond to email and ticketing messages from customers seeking help;
• Ask questions to determine nature of problem;
• Walk customer through problem-solving process;
• Run diagnostic programs to resolve problems;
• Follow up with customers to ensure issue has been resolved;
• Gain feedback from customers about computer usage;
• Run reports to determine malfunctions that continue to occur.

                 
                                     
💡 WHAT WE'RE LOOKING FOR

• Experience with technical support and troubleshooting of IT systems (hardware, software, and networks);
• Ability to analyze and resolve incidents, including running diagnostic tools, identifying root causes, and implementing effective solutions;
• Knowledge in Microsoft applications;
• Ability to handle several tasks simultaneously and effectively;
• Excellent capacity to interact with clients or other IT Support teams
• Fluency in English (written & spoken), proficiency in French is a plus.

⭐ WHAT YOU CAN EXPECT FROM US

Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
 

Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
 

Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
 

Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support). 


Do you identify with this position?
If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com  with the subject “PS/TP/DB”.

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